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Color Set
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67'649 Avis clients vérifiés |
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not happy with results, have to go to professional to fixafter using this kit, my hair looks red. It was supposed to lighten my color, but the results darkened areas and changed the tone of my hair. I was expecting lighter roots and blonder hair, not brown/red tint. I do not want to try again, I would rather just go to a professional and spend the extra money. I do not want to sound rude as I am sure custom color sets work great for many others, but from my personal experience, I do not like the results. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJuliana- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Zero StarsHORRIBLE Experience. Color arrived and it came out way too dark. Zero shine. They offered free color with an adjustment to the formula. My communications on the formula went unanswered. Then the day it was to ship, instead of shipping they sent me an email trying to get me to buy more. I saw the email DAYS later when I went to find out where my color shipment was. I responded and they shipped my order. They only gave me root color and the highlight kit I agreed to buy. Don’t need that because now I only have root color. This entire experience has been horrific. Now I’ll need to find a new company to try. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPatricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color washed out.Color washed out on the second shampoo. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair coloring set.Product does not hold the color at all. I have been using this product for many years and I would have to say it is more like a rinse than a hair dye. The color pulls off the roots immediately. My gray never stays covered. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Hair color was not what I asked forI sent a picture of myself with golden strawberry blond hair. Explained that I wanted the same color but maybe even lighter/brighter. I received my custom color, used it and my hair is now auborn and much darker than I wanted. I was also sent and charged for an additional color set that I will not use because this color is too dark. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmy- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Color didn't HoldThe customer service provided was impeccable, however my color washed out in a week. I followed the directions to a tee too 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsElizabeth- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Donde esta nunca lo he recibidoNo he recibido mi color y pague necesito respuestas 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Arelys: Sentimos que tu pedido no haya llegado. Estaremos felices de poder ayudarte y darte todo tipo de información sobre la llegada de tu pedido. Por favor, revisa tu email. |
Still Not What I WantThis colur stil isn't working for me. So I will be cancelling ny subcription 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJan B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
BrassyI probably put color on wrong though. I do want to return to my 1st ever color you mixed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSonya- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
ColorI dislike the dark blonde color. It is too dark, it is more brown than blonde. Do not send that color again. Please cancel till you hear from me. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBarbara- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |