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Color Set
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67'642 Verifizierte Kundenbewertungen |
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Lack of moistureWhen I colored my hair it seemed to make my hair feel brittle & dried out 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKimm - We’re so sorry to hear that you were not satisfied with the after-effect of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Tough greys?I was going fir a neutral light briwn. The salon team recommended I do a two step process with a gold filler first. Unfortunately this has left me with a very brassy light brown. Further it doesn’t cover my greys, just makes them brassy. It will wash out quickly . I’m frustrated as I either end up with very bleached white streaks when I get it professionally or I end up with a color that is not natural and very brassy when I do it myself. I’m wondering if I’ll just have to go a full year and grow out my natural color with lots of grey. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSue A. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
MehThe color was okay. The packaging was fancy and they did their best to impress me by sending 2 bottles with different peroxide volumes. Problem is that they got it totally backward. They wanted me to put the 15 volume on my roots and the 20 volume on the ends. How does that make any sense at all? Anything lower than 20 vol peroxide will not cover grey very well and having to mix 2 bottles is pointless and annoying. Not to mention that I was depositing color not lifting color so if they wanted to really impress me they would have sent 10 volume for the ends. Then they turned around and auto charged me for more color 10 weeks later without checking with me. In normal times, okay, maybe, but THERE IS A PANDEMIC GOING ON. I need my money for rent not hair color and the ONLY way to cancel is to call during business hours. This whole experience has turned into a huge hassle all around. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRoxann J. - Thank you for your feedback. We apologize for the disappointing experience you had with us. We're always looking to improve our service and products, and truly value everything our clients say. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help. |
Pas encore convaincuLe coffret est sympa par contre les produit sont en anglais Légèrement différence de teinte avec ma couleur habituel . J espère que l ajustement du prochain sera au point 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNathalie - Merci d'avoir partagé. En examinant votre profil, nous constatons que nos coloristes ont modifié la couleur, selon vos requêtes. N'hésitez pas à revenir vers nous si besoin ; nus serons ravis de vous aider ! |
tres mecontentelacouleur est resortie lputot un blond venitien que j ai en horreur j avais commamde un blond tres clair cendre10.13 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAgnes - Nous vous remercions d'avoir partagé votre expérience, nous sommes désolés d'apprendre que vous êtes déçue par les résultats de votre coloration. En examinant votre profil, nous constatons que vous avez été déjà contactée pour une modification de votre couleur. N'hésitez pas à revenir vers nous si besoin ! |
Cute box and kit.Still had reddish tint which I got this to avoid...but this kit was very cute and organized. It just didn’t add any color to my roots or seem to make a difference with my hair at all, just gave me a red tint to my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBrandie W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not reach up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Product was damagedI was very eager to use this product because of the great reviews online. The box arrived damaged and color had leaked all over the instructions and my counter. It was unusable. I have sent 3 emails asking for replacement with no response. I would be willing to try again and adjust my review if you can send me undamaged product. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJane C. - Thank you for your feedback! We are truly sorry to hear your order arrived damaged and any miscommunication. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Got the job done but definitely not salon qualityMy hair is currently dried out and my roots are lighter than the middle of my hair but my ends are lighter than that, somehow. I have a bunch of shade differences that weren’t noticeable at first but have come to light as I’ve washed a few times. Overall, it got my roots done and no more greys but I’m not happy about how dried out it left my hair or the splotchy colors. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLauren B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end results of your color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not diminish the red tone in my hairI had light blonde highlighted hair. My natural color is a light ash brown. I had dyed my hair brown and my hair pulled through red/copper tones. I used this kit in hopes that it would rid my hair of the “shiny penny” color. It darkened the red color to a deeper red tone and faded quickly back to the dreaded copper shade. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlexandra S. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My Hair is tooooooooooo DarkI requested my hair to be lighter in the last order and it look lots darker, my hair is dark already I need my hair to look more red not dark. after I apply my color I wanted to cray because I haven't had this dark color in years :( :( I need my hair more RED not black. my hair doesn't look like the picture I send it looks almost black and I don't like it. Romney Apodaca K. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRomney A. Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not satisfied with the end result of your color applications. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |