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Color Set
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67'658 Verifizierte Kundenbewertungen |
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Disappointed.Greys showed after 2 days. Colour wasn’t even close to what I wanted. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenClair P. Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No bueno....help.Yikes - I asked for a lighter color, and I got the exact...no darker color. I don’t want my hair to be black. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBonnie - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DeceptionLa coloration que j'ai reçu correspondé bien à ma demande, malheureusement celle ci s'est estompée au 1er lavage. Et l'odeur de la coloration est très prenante. J'ai cru ne pas pouvoir faire celle ci tellement l'odeur été insoutenable. (odeur d'ammoniaque). 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBénédicte M. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration ne vous ait pas totalement satisfaite. Nous allons vous contacter par email afin de remédier à cette situation. Votre satisfaction est très importante pour nous ! |
PedidoNo mi recibí este pedido 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Maja: Gracias por escribirnos. Sentimos que no hayas recibido tu pedido. Estaremos encantados de revisar tu caso al detalle, para darte todo tipo de información. Revisa tus emails te acabamos de escribir. |
Color did not work. Color did not cover gray.Please cancel all orders not happy with your product for my hair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEileen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bit too redFaded quite quick 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRebecca J. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very disappointedI colored my hair according to directions and the gray was not covered very well at all.The gray did not color at the temples and hair line . I was very disappointed 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
MistakeDifficult to cancel orders 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStephanie - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
decuepour etre franche tres decue pour 10 euros une paire de gant une lingette un shampoing un apres shampoing et une creme pour eviter de coloree la peau decue na pas recouvert mes cheveux blancs odeur tres desagreable directement sa ma monter aux yeux meme apres plusieurs rincage l eau qui degoulinait de la tete qui tombait dans mes yeux et oui je l ai rincer sous ma douche me brulait mes yeux et irritation du cuir chevelu cest comme sa la teinture n avait pas ete faite j ai toujours mes cheveux blanc donc je recommanderais pas dommage .......une gamme moins elevée ma fait plus de positive .... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBelinda GI. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Not pleased with resultsI tried my custom made hair color twice and both times the color has not been able to successfully take on my grey hair. This time I had someone assist with the coloring to ensure that all areas were covered. After the processing and rinsing was complete there were noticeable hairs that were still grey. With this being said I will not be continuing your services. Thank you for the opportunity but I wish to cancel my subscription. Mahalo, Emily Mossman 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmily - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |