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Color Set
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67'566 Avis clients vérifiés |
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Hair colorThe color was a little too dark. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGloria - We see your colorist reviewed your comments and adjusted you formulation to a lighter shade. We hope this reformulation better suits your needs and hope to hear more of your feedback soon. |
I didn't place this order but it arrived I got charged and I won't ever use it,I got charged for auto delivery but I has turned off auto delivery after my first purchase now this arrived and I've been charged for something I don't want, I didn't like the color the first time, I'm not using it again especially at that price . so now what do I do I'm just stuck with a product I don't want or like and got charged for it. Do not send me any more products 2 sur 4 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHeather - We are truly sorry you were unhappy with your color as well as for any confusion, as we value your experience as a client. We see that your first order included an optional discounted service, and because we had not heard back from the reminder email we sent ahead of time, we prepared your order for you. Upon reviewing your account, we see that your service has been turned off and you returned your order for a refund. Again, we apologize that you were unhappy with your experience. |
The color is too darkOk, color too dark 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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I want to unsubscribePlease stop this order. Or give me instructions on how to unsubscribe? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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I hated the color! I said ash and I got reddish.Hair feels nice and shiny but color is horrible!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCherie - We apologize that your hair color turned out more red than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Helps somewhatDidn't see much shine. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Wanted dark ash blonde or light brownRecieved medium to dark brown. Not happy 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichelle - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Hair colourI was very.disappointed with the hair colour- it was to.dark and not really.for.a.dark coloured redhead. Overall would.not.recommend it 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLynda - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
It still made my hair REDI specifically asked that it not make my hair red tone and it did. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSerene - We apologize that your hair color turned out more red than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color is great.I am pleased with the color results but find the process to be messier than store bought products. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |