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Color Set
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67'566 Verifizierte Kundenbewertungen |
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Nice color on paperThis was my first time purchasing from e-salon, I followed all instructions to the tee and the only thing it did was slightly tint my hair! I am very unhappy with the product! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPhyllis - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Fades fastI absolutely love the color the first week or so. But then it seems to immediately fade 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCathy - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Bad packagingThe box arrived in today's mail. When I opened it up, discovered that the custom hair color was spilled out of its container and onto the cardboard box next to it in the kit. Totally unuseable. Waste of money. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Time, $ & ResultsThe second shipment was twice the price as the first, it dried my hair out and it doesn't last very long. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelanie-Dawn - We apologize for any confusion with our pricing! We currently offer new clients 50% off when they sign up for our Hair Color Plan (Auto-Delivery). Under this promotion, your first hair color was only $10 (rather than $20), plus $4.95 shipping, for a total of $14.95. Based on your profile, we see you recently placed a new order. We hope this formulation better suits your needs. We look forward to hearing more of your feedback soon. |
New hair color choiceIt was ok, but I would have preferred to be able to see more burgundy tint to it 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTeresa - We see that your colorist carefully reviewed your comments and adjusted your formulation for the increased burgundy tones you requested. We hope this formulation is more suited to your desired color and hope to hear more of your feedback soon. |
Color toneThe tone was not ashy enough for me. I really wanted an ashy cool tone, i tried to adjust my color 3 times for my next coloring, but the color i was receiving was still not what i was expecting. I think i will be sticking to a hair salon intead. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAneta - We apologize that your hair color did not turn out as ashy and cool as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair Feels Full of ProductI will start of by saying the colour is great, I am just disappointed by how horrible my hair feels. I had now washed it 3 times (in one day) and it still feels sticky from product I am hoping the 4th shampoo will get the rest out. Also the mess!!! The application of root touch up was great but when it came to step 2 it was far too runny and went everywhere, so much so I had to stand in the garden as it was dripping all over the place. I dye my hair a lot with home colours and it has never been as bad. Its disappointing but I will not be using it again 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKim - We’re sorry that your hair felt sticky after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Product fades pretty fastI like the color although it's permanent, it fades within 2 weeks. Have used this for 2 shipments. It covers grey better than the box product 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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It didn't color all my hair!!It only colored my roots not the rest of my hair. I'm so dissatisfied and my hair looks terrible. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWendy - We truly apologize that your color came out uneven. We've forwarded your comment along to your colorist who will carefully review it before crafting your reformulated shade. We hope to hear your feedback on this updated color soon. |
Roots turned redThis shipment was disappointing. My roots are blondish-red, while the rest of my hair is dark brown. I've had to cover it every morning with root touch up. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJamie - We're sorry that your recent shipment did not offer the coverage you expected. We see that your colorist reviewed your comments and adjusted your formulation to increase coverage and reduce brassiness. We hope to hear your feedback on this reformulation soon. |