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Color Set
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67'709 Avis clients vérifiés |
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Erzwungene AboIch habe diese Coloration einmalig bestellt. Ergebnis : massiver Haarausfall, 0 % Grauabdeckung. Nun ein Abo zugestellt, welches nie von mir bestellt oder eingerichtet wurde. Auf Anfragen/Hinweise hierzu wird nicht geantwortet. Kein Rücksendeettiket dabei. Aber Rechnung! Für ein nicht bestelltes Produkt. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNicole P. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Pedido autimaticoYo no e echo ningún pedido y recibi un correo donde mi pedido está listo y cobraron automáticamente a mi tarjeta no me parece correcta esa acción de parte de ustedes además el número de teléfono que tienen ahí nadie contesta solo suena una vez y después se cuelga la llamada 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSandra - Realmente apreciamos sus comentarios. Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su inquietud. ¡Háganos saber si hay algo más que podamos hacer para ayudar! |
Gefehlt mir nichtIch hab mich ein mal mit diese Farbe und passt nicht aber, hat mir die 2 Packung gesichert nur zum geld kassieren sonst ist nicht 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAbalasei A. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
Wrong colorI wanted light brown, it’s dark brown! I wanted NO red, and it has lots of red undertones. I’m so disappointed. It’s the first time I’ve ever colored my own hair and now I have this dark reddish brown color that I’m so disappointed with. What can you do? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDebbie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Charged but not receivedI got the initial product but continued to get charged and never received any more product. I never received any refund for the products that I paid for and never received either. I can't give them any kind of product review when I can't even get the product! I cancelled it out, chalked it up to a big fat loss and wrote a bad review. Plus, I'll be sure to tell my friends not to waste their money on this. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKatrina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t do anythingI have red hair. I wanted to go blonde. When asked if I wanted to send a note to my colorist, I wrote that in there. That I have naturally red hair that I wanted lightened to blonde so I could eventually go pink. When sent my items I was excited but I left the coloring on for an hour and it did nothing. When I emailed to let them know, I was told my colorist said I’d need to go into a salon and they couldn’t help with red to blonde. But that they were giving me a free color credit.. what good is a color credit going to do for me if you just said you can’t help me? So I’m out money. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLarissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color too dark.The color was much darker than expected. The color that I received was recommended by eSalon. I chose a lighter color. They said NO 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKellie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gloves missing, can’t use the hair color they sentAfter they shipped they sent me an email to say only one pair of gloves was being sent. Too late for me to stop shipping. I understand they want to help emergency workers, but I am on lockdown, a senior citizen, can’t go out to buy gloves, or to get my hair done. I thought Salon would be helpful and easy but I was mistaken. I only used Salon once before when the badly stained gloves could not be reused. I probably will stop using this product for this reason. They are unreliable. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsElizabeth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colorMy hair has a red tint after I colored it. I do not like it. My hair grabs red. I received medium blonde this time. I will want a different color next time. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsWendy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not for grays...This covers gray for about three weeks and then fizzles. Application directions followed, left a little longer on, hair color looked fantastic for about two weeks. Still smooth though, just grays are sparkling. The color was very dark, I prefer the previous version. I also requested a lighter shade to blend the gray so this was a bit disappointing to get a darker shade bc in good faith customers apply it and then it’s super dark. I had to bring the color down to the roots for a few minutes to be sure the color would flow. I do like the color, bc I like dark shades but not what I asked if that makes sense. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJaneth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |