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Color Set
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67'709 Verifizierte Kundenbewertungen |
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Great Service, Poor ResultsFrom start to finish, the esalon process felt smooth, streamlined, and easy. The colour I selected after the quiz was exactly what I was looking for, and the formulation and shipping were super quick. I also got updates at every step along the way, which was great. The package that came contained everything needed, with clear, easy-to-follow instructions, and nice little touches like your name on the bottle and a sticker to hang the instruction pamphlet while you work. Unfortunately, the only negative part of the process was the colour itself, which is kind of a big deal. I was given two different formulations for roots and ends, and the result was supposed to be an intense copper (natural redhead). What actually happened was that my roots now barely look any different from the natural medium/ash blonde I started with, and my lengths/ends look a completely different colour. But not even the colour I was hoping for - it turned out more of an Auburn, with a weird pink overtone to the copper that almost looks more like rose gold than copper/red. I was very careful to follow instructions and times; I wasn't expecting perfect salon quality results, but I was certainly expecting better than this. The result I got is not a terrible colour, and the roots being different almost looks like a balayage. My hair isn't ruined, and as far as the condition, it still feels nice. However, it is not even close to what I wanted and I'm very disappointed how far off the mark this colour is. I could have gotten a closer/more even result if I stuck with a standard box. At the end of the day, no matter how great the rest of the experience was, this was a waste of time and money and I'm still left needing to correct my colour. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Extrêmement déçueLa couleur ne correspond pas du tout à ma demande, alors que j'ai pris la peine d'appeler le coloriste. J'avais demandé un châtain chaud avec des reflets cuivré. J'ai eu un brun trop foncé terne sans reflet. Le produit sent très très fort et abîme les cheveux dramatiquement. Pour le prix, je suis extrêmement déçue du service. J'ai eu l'impression d'importuner la coloriste, elle n'a pas ajusté la couleur, à aucun moment c'était du sur-mesure. Je suis extrêmement déçue du produit, très fort en amoniaque, qui attaque le cheveu et la couleur est terne et pas du tout celle que j'ai choisi. Quant au SAV, pour l'instant pas de nouvelles. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPeggy - Merci pour vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec nous ! En examinant votre profil, nous constatons que votre vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider ! |
Couleur est bonneJe suis déçue de la coloration elle ne tient pas, Par contre, je ne souhaite plus recevoir des colis et arrête toutes commande que n'ai pas faite et cesser les règlements. Merci d'arrêter tous les prélèvement Cordialement, Françoise Dremière 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFrançoise - Nous sont désolés que vous soyez déçue du résultat de notre coloration. En examinant votre profil, nous constatons que vous nous avez déjà contacté pour résoudre votre problème. N'hésitez pas à revenir vers nous si besoin, nous serons ravis de vous assister ! |
Turned my hair orangeWas not happy with how my hair turned out. Instead of Ash blonde i got more of a light orange :( 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAshley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color looked good! But!The color was a great match. It was a cheap price and instructions were easy. But! My hair was oily afterwards and no matter how may times I washed my hair, it looked oily. When I contacted them, I was told to try their shampoo which made me think something was in their products to make you buy more products. I use a salon shampoo already that I love so I’m going to try another color from some where else. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLiz - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Awful ColourI received my colour which wasn't anything like I was expecting, I requested an adjustment to my colour for my new order which has now been delayed for over a week and I have been informed by customer services that this may now be a further week, not happy at all! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCaroline - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Product did not workI've performed self coloring in the past, but this color did not work. I purchased this to cover my grey roots and my hair looked the same as before I applied the color. I will not purchase this product again. A waste of my time and money. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCathleen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not worth itThis formula didn't cover all my grays. Color was not dark enough, and my hair feels like i used a cheap box of hair dye. I'd rather spend my money at a salon. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelissa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
eSalon ColorColor turned hair orange. awful. Only did the roots, per instructions on non-color treated hair and result is orange. Disappointing. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Strong ChemicalVery strong chemical odor. Why would you want to put that on your hair? It burned my nostrils and made me dizzy when I smelled of it. I use Argan color from Sally and have been happy with it. Plus they put me on auto-ship which I was not aware of so now I have to take the time to go to the P>O. and send it back before I can get a refund. It is also more expensive than Sally colors which are excellent. I just thought I would give it a try. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCharolette - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |