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Color Set
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67'669 Verifizierte Kundenbewertungen |
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Not goodI chose a dark blonde copper to go over my high lighted blonde hair. Followed instructions to the letter and after using this I was left with very red roots and light blonde coppery ends. I emailed and uploaded a photo expecting a reply with some support and colour correction offered but was ignored. Usually so quick to reply to emails but I received nothing. Highly disappointed and will never use eSalon again. Ruined my hair and had to spend more money correcting the colour. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Katrina! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist has contacted you to check on your color and provide a solution. |
Dry hairThis product dried out my hair and didn’t cover my gray hair. I’m disappointed 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAngela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Dull, roots+ends different, wrong color.It is just a dull almost natural looking auburn color where it took, I wanted a intense violet -violet, violet-red magenta or "bright burgundy" color. The roots are barely colored and almost brassy in some spots. The ends look like a much lighter faded version of the midshaft but feel good thankfully. I consulted one of the "colorists" for a whole day for this color and it is just not good. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBrock - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just...perfectI was very sceptical about the whole process but I've been desperate to find this particular colour for my hair and tried so many box dyes with disappointing results. Instructions were easy to follow. I was so scared when my colour had developed I nearly cried cause I thought it was so dark! But oh my god I should have had faith. It washed off to the most perfect copper/ginger that I've been trying to achieve for so long. I just love it. Fantastic thank you 14 von 16 Personen fanden diese Rezension hilfreich. Du auch? |
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Adjusting my custom colorAfter adjusting my color, it worked well. My results were favorable! 10 von 12 Personen fanden diese Rezension hilfreich. Du auch? |
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ColorPerfect root and hair color. Gray roots covered and great glow! Very happy... 4 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Color SetEnfin la couleur que je veux ! 5 von 6 Personen fanden diese Rezension hilfreich. Du auch? |
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ExcellentEasy to use great coverage highly recommend 9 von 13 Personen fanden diese Rezension hilfreich. Du auch? |
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It's OK...I think I am not conveying to you what I really want/need. The photo I originally sent to you - my hair was MUCH blonder, and that is the look I am hoping to achieve. I guess I originally asked for root touchup but each time I use your product, myhair seems to turn darker. And I promise that I only put it on the roots this time. I guess I need a full perk-me-up to a lighter shade all over. What can we do for this next shipment????? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKatie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Second time usedColored my hair today and once I mixed the solution into the applicator and shook it for the proper period of time, the solution was like sludge. I had an extremely difficult time get it out onto my hair and ended up making a mess. Maybe it was a bad mixture but I’m quite sure I was not able to cover all my silver roots. The other accessories were fine. Not sure I can use it again. If someone can give me an idea of what might have happened I’d appreciate it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJeanette - We're truly sorry for your experience. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |