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Color Set
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67'658 Verifizierte Kundenbewertungen |
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Hair ResultLove the color and how great my hair feels. Very happy with the results. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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No Grey coverageThis did not sadly cover my greys. 1 wash and my roots were showing!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDawn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Great service!My hair was in terrible condition from using cheap hair colour. It was also uneven and just didn’t look good. I need to colour my hair every 5 weeks or so because it’s pretty grey and I’m not ready for that. The first two colours weren’t the right shade, but the quality was very good and it was easy to adjust the tone. Third time was a charm and I also got the highlight kit and the colour is amazing! I love it! Everything about this service is very convenient and easy including delivery right to my door. I highly recommend! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Quality productThe color mixed really well with my dyed hair but then didn’t take as well on my natural hair, but that’s to be expected 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Didn’t cover my greyMy hair were same on first use and also I didn’t get same colour 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Faiza! We are so sorry to hear that your greys haven't been fully covered. Please check your emails, your colorist has contacted you to help you further. |
STYLISTS DO AS THEY PLEASE!!!Stylist did not listen to my request. I told her I did NOT want the dark blonde instead I wanted something else. I asked if I could get the color, I wanted she said absolutely and still mailed me dark blonde?!? I used the color, and it is HIDEOUS! I cannot afford the $300+ my salon wants to do a color correct so here I sit with supposed dark blonde hair that looks GREEN! I emailed about my concern after coloring and no response was received, seems the company is only interested in responding to you if you are praising them! I saw my next shipment with the same HIDEOUS dark blonde color was due to be sent out so i cancelled it and need to now figure out how to cancel the whole subscription! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMolly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
InpuntualesEl producto es bueno! Pero el envío es pésimo! Te disen una fecha y no llega! A mí supuestamente me tocaba que lo enviaran el día 27 de Abril estamos a día 1 de Mayo y no la llegado!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Genoveva: Sentimos que tu pedido haya sufrido algún retraso. Por favor, revisa tus emails, te hemos escrito para poder ayudarte. |
Turned my hair greenI’ve got a bad green shade on my hair after using this, but some parts of my hair were still brassy. Exactly the opposite result from what I wanted 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTatiana - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Was to darkIt was to dark I asked for a medium auburn and you guys gave me a medium brown color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCatherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Missing itemsI tried to reach out, but no one responded… My set came without the shampoo and conditioner, which is kind of irritating 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSasha - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |