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ProductIve been using ur product for quite awhile now and i have had no problems with the color solution but lately these two last orders I have been noticing a lot of hair lost while rinsing off solution. Also some hair breakage. I don't know what it is? Have you altered ur solution? Just wondering if something is different on ur end. Just really concerned! Love your product for years and neber had this problem. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDebra - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Best colour I have ever tried.I have been using this for nearly 7 years. It is by far the best colour I have ever tried and I never went back once I tried it. I get compliments on my hair colour all the time and people are very surprised when I tell them I actually colour my own hair and use a colour that is conveniently delivered to me. I love the fact that I can adjust my order frequency, skip an order, or get it sooner if I need it. Everything is packed so well, the instrucions are clear and overall it is super easy. I Like the extras like the gloves, shampoo and conditioner, everything I need is neatly packed for me in a single box. The customer service is great too. I once had a shipment with a burst bottle of developer - it only happened once in nearly 7 years and the weather was extremely cold at the time. They replaced the order within days at no charge. I recommend this to all my friends. 15 von 15 Personen fanden diese Rezension hilfreich. Du auch? |
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Amazing!It’s literally like going to the salon. Im so happy with the results. 8 von 9 Personen fanden diese Rezension hilfreich. Du auch? |
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Your colorist are genius!I have been having and personally coloring my hair since I was 13 ( currently 46) I don't even know what my natural color is any more other than I have two stubborn gray streaks like Lily Munster and I have never been completely satisfied with my hair color until Now!It's always been "not quite" Now I'm bragging to everyone about you guys and how wonderful your product is! My friend liked my color so much I had to get a double order so she could try it to see if she liked it as much for herself. You guys are amazing and definitely need to do more advertising and spread out your availability because women need better access to these wonder products! 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Beautiful !!!These products make coloring your hair, easy and now I look forward to doing my hair. Full instructions, easy as, 1-2-3, even has tutorial. The packaging is beautiful and the pink box is sooo feminine,. Nice clean fragrance too. I'm going too gift my sister, With esolon, she'll love it as much as I do . 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Best color I've ever hadThey worked with me bc I answered the quiz incorrectly in the beginning. I am ecstatic about the adjustment they made!@ 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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GlovesI’ve requested larger gloves. Last order gloves were useless. Small and too wrinkled to use. Couldn’t apply color! Couldn’t separate hair. I’ve loved this product for years. No one even called me back 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Color y texturaEl color era muy claro, el producto era muy liquido, no me cubrio bien las canas. Por el momento no voy a ordenar otro. Gracias 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Arlene; Sentimos que tu color no haya cubierto tus expectativas. Por favor, revisa tus emails, te acabamos de escribir para poder ayudarte. |
Color faded quicklyI gave a 3 star because I loved the color, but the color faded very quickly. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNatasha - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
NaturalAbsolutely love the colour, exactly like my natural colour! Matches perfect and covers all grey! So happy 😊 11 von 11 Personen fanden diese Rezension hilfreich. Du auch? |