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Color Set
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67'566 Verifizierte Kundenbewertungen |
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The last shipmentI asked for a lighter formula which is ok, except the instructions stated I needed to leave on my roots for about a half hour and then lather and wash it out. My roots were totally blown out. They are several shades lighter than I expected..It looks weird. My roots now match the end of my hair. I think I would prefer to go back to the previous formula, and maybe a few minutes on my hair. I'm just disappointed. My hair color just looks fake. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJannay - We value your experience as a client and are truly sorry that your results came out differently than expected. Your colorist has already adjusted your next order for you and we have waived the cost. We look forward to hearing from you once you use the complimentary reformulation we are making. |
Ehhh.The color doesn't stay long and it didn't exactly meet my expectations. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHeidi- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not for meThe only reason I gave this product 1 star was for the nice packaging. I originally asked for a certain color and left detailed information about how my hair pulls reds & golds and upon review it was changed by a color specialist to something different to better suit me. I followed all instructions and did the application and noticed that within about 7 minutes the color started looking really dark and much different then what it would normally look like when getting it colored with my preferred product. I immediately started to wash it. When it was all washed out it looked all dark auburn. After I dried it it was clearly a dark red. I almost fainted. Now I have to wait a few weeks to have it fixed. It is such a drastic change from what I was before ( medium blonde). It makes me look sick as I am also very fair in complexion. I am not happy with the outcome at all. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLinda - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Just not covering my grayThis has been a problem the last two times using eSalon. The first time I thought maybe I got some of the skin protection on my hair. This last time I was very careful not to. And the very next day my temples were still gray. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDeena - We’re sorry to hear that your hair color faded faster than you expected. We have placed a free order credit on your account, so we can adjust your next order for better coverage. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not what I expectedThis was WAY TOO DARK. It said on the instructions : for best results do not apply to already colored hair. WHAT?? I told them that I had already colored my hair. I'm not happy. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa - We apologize for any confusion. Per your Personalized Instructions, you were not to apply your roots bottle to any previously-colored hair, and your gloss was to be applied on your previously colored hair. We see that you reached out to your colorist about your results and we sent you a free reformulation, per our Satisfaction Guarantee. Your experience is important to us, and we look forward to your feedback on the adjustments we made. |
Nice natural colour but didn't cover the greys very wellNeeded to cover the greys more apart from that it was a nice colour. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMac2014 - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Didn't make it red enoughNot happy 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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colors don't matchI had asked for a free replacement and more red to be put in and there was no red at all. This was a free replacement because the last one turned out to be lighter on top and darker on the bottom. Now it's even worse than it was before. The bottom is almost black! The directions were followed exactly. I have an appointment this next Tuesday to see if my hairdresser can fix this mess and it's going to cost me another $60.00. I'm very disappointed in your company!!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaurie - We’re sorry that your color formulation came out darker than you were expecting. Upon looking at your profile, it appears one of our colorists has been in contact with you and has been working with you to get the perfect match. Again, we apologize for your dissatisfied eSalon experience. |
Just did match colorReally didn't match the color I expected and seemed to make my hair very dry 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDonna- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Slimy gummie hairThe past two shipments of hair color have made my hair slimy and gummy. I had no choice but to wash my hair with Dawn dishwashing liquid to get that gross slimy, gummines out of my hair. Clearly you've changed your product as it smelled heavily of ammonia both times. It once was great but no longer. Not interested in using your product again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMiz - We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling gummy. Per our Satisfaction Guarantee, we would love to send you a complimentary color. So we have credited your account and have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |