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Color Set
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67'566 Verifizierte Kundenbewertungen |
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Didn't cover my grayThis is my 3rd order. None of the 3 orders have worked for my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBeth - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
last order - not GOOD?!?!?!?!I am uploading a new picture. I am disappointed with it. My hair is all one color, no visible highlights. I did ask for a darker color, but i wanted to keep the highlights the same. Is there anything we can do? I look like I bought a box of color from walgreens, all one color! UCK!!! Help if you can............... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPamelia - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
My coloristMy grey came back within two weeks the roots and edges 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLinda - We're sorry that your most recent color order did not provide you with the gray coverage you were expecting. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Do not likeNot the right colour at all very unhappy do not want a second delivered . 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJacqueline - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Outcome Was Far From What I ExpectedPositives: product was very easy to use and of a good usable consistency Negative: the colour was far from what I wanted, it turned my lightest hair colour steel grey! It also left my hair feeling really dry despite using the conditioner provided. Disappointingly, its really not for me in any way. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRuth - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Didnt cover my graysHi - i just tried it yesterday and while it covered some of my grays, I'd say 75% are still visible. Did i do something wrong or is this not meant to cover gray hair? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulie - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Didn't coverI ordered the lightest blonde and it didn't even look like I colored my hair at all. I have pastel colored highlights in my hair and the dye didn't cover them they are still the same color. After applying the dye to my hair and good thing I ordered extra shampoo and conditioner because I had to wash my hair 4 times to get all the dye out of my hair. I have very thick hair & I clicked the icon when I was asked what type of hair I have, so that "extra" bottle of shampoo and conditioner was gone after I washed the dye out of my hair. This was a waste of money that didn't even work!!! I won't be ordering anything from esalon again!!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHayleigh - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Fade awayFade away same as drugstore color. I had a overall color before now tips differ from top of my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNeli - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
It was fine...I like the product in general, no after smell, hair seems not dried out, color stay longer than my previous product. But I gave feedback that I wanted to make a lighter color but I got exactly same color for the next shipment, a little bit disappointed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTakako- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Strong odorStrong odor & stained my hands while shampooing my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |