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Color Set
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67'610 Avis clients vérifiés |
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ColorI have been using eSalon for at least 5 years and can say I will never use any other product. If you need to change your color they make every effort to provide a new color according to your request. I requested a new color and it was too dark. They remixed it until I was happy again. The color coverage over gray is amazing.. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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No one noticed!This color was so close to my natural color, no one noticed either time when I colored my hair! I need to figure out how to change the color online, maybe have more pearl added? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKathy - We appreciate your review. We see that your colorist reviewed your comments and adjusted your custom formulation to a slightly lighter shade with increased pearl tones, as you requested. We hope to hear your feedback on this reformulation soon. |
Color is beautiful for a short time, but not as easy as box from grocery storeFor me, this took a lot longer than using a box from the grocery store, and the color was darker than I expected. Also, when I signed up, where you can put in a note to the colorist, I noted that I prefer temporary color and asked if I should get temporary instead of permanent color from eSalon. I received no response electronically. When my package was received, there was no acknowledgement of my question in there either, and I received permanent color. The permanent color faded quicker than expected, and I liked the color it faded to after a couple of weeks, but it kept fading. Not what I expect with permanent color at all. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAndrea - We’re sorry to hear that you were unhappy with your results and eSalon experience. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
A little changeColor is a little orange or brassy on my roots. Try a little more brown. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsStacy - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
hair color reviewat first it seemed really shiny and after about 10 days it just looked dull again. the gray is covered but the color just went blah. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLinda - We're glad to hear you are enjoying great gray coverage and can certainly understand wanting to see a lasting shine. Your colorist will review your comments and contact you with suggestions. We look forward to seeing your new results! |
color is pretty goodColor is good, close to my original color; but the chemicals dried out my hair and made it feel coarse. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVirginia - We are sorry to hear that you experienced dry results. Upon reviewing your account, we see that you contacted us and we were able to guide you through our Rinse Through Your Ends step to ensure hydrated hair during and after application. Thank you again for reaching out and we're always here to help! |
Not as expectedThis was just the same as a box. I still had red/orange undertones. Not as expected. Disappointed 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTracy - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not as satisfied as first two times.I have used this hair color a few times now and have to say I am reconsidering my options. I've worked hard at following the instructions and times but have not consistently gotten close to the same results. I am especially concerned about the ashiness and lack of shine after my last application. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Disappointing: did not cover gray hair!This would be my third time using the Custom Hair Color product. The first two times the product worked great. This last time, I was really disappointed. Did not cover the gray. Not sure if I will purchase from e-salon again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDiane- We’re sorry to hear that your hair color has not provided the expected gray coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you regarding this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair colorThe color is OK. I guess I'm looking for a deeper wine shade. I like the darker color. I didn't like how light the last change got. But I's like more of deep wine color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCeleste - We've carefully reviewed your review and see that your colorist adjusted your custom formulation for more of a plum, wine-colored shade. We look forward to hearing your feedback on this reformulated color soon. |