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Color Set
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67'566 Verifizierte Kundenbewertungen |
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Hated!!!!Thought I was getting a dark blonde..I got Orange hair instead..absolutely not satisfied. I gave it a one star only because I had to in order to review this product. Also I emailed/messaged the team 3 days ago to say that I was not satisfied and I have yet to get a response from them!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSabronn1119 - We're sorry to hear you weren't satisfied with the color. We'd love to help fix your hair to reach your hair color goals, so we've added a free order credit to your account. We'll be in touch with you soon over email. |
Too Expensive/Too DarkI used one bottle of your product and have since received two others. I do not want to use the others as I feel the color is definitely too dark and expensive for what you get. I want to cancel asap as I do not plan on using the other two bottles I have as I feel this product is very harsh. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRebecca - We're sorry to hear that your color was too dark and expensive. We're always looking to improve our service and products, and truly value everything our clients say. We see that your colorist received your feedback and was able to further assist you. |
Not for meWhen I first signed up for this site and original hair color I loved it, but stopped using this product and had professional doing my hair for several months and it got spendy so decided I'd try this again, but this time it never seems to get my roots and I keep trying thinking I have done something wrong. I should have canceled the first time instead of trying a few more times with same results each time and roots just won't take the dye. Also, i can't seem to ever wash it out of my hair. I have never had any product clump together n stick to my hair like that when washing it out! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMara - We’re sorry that your hair color was difficult to wash out. Since you have expressed that you were unsatisfied with our product and the results, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Formula change?I asked for a lighter color which I got however, the coverage of the gray is terrible. It's been two weeks and the grays are coming through. Not sure if the formula changed? Not happy. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRenee - We're sorry to hear you weren't happy with the gray coverage on your most recent order. Sometimes when you change the color, the gray coverage can change due to a multitude of factors. We've added a free order credit to your account and forwarded your comments to your colorist so she can adjust your color. Look for our follow-up email for more information. |
Too soapy!Took three separate shampoos, to rinse foamy product out of my hair. Cancelled by phone. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Hair color and ease of use was misleading.The color was not what I picked, and the actual use of the product was not enjoyable. My daughter followed the directions completely and when I went to rinse out the product, it was a gooey mess. I had to wash it 2 other times, after I used their shampoo just to get it unsticky. The dye still is not out of my hair as it transferred to the towel when I was drying it. I will have to shampoo it again before bed as not to get it all over my sheets. I won't use this again. But the customer service was excellent and I want to Thank them for prompt resolution to my problem. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDebra - We’re sorry that your application left your hair with a unsatisfactory residue and the color was not as expected. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color before adding conditioner. We're happy that we were able to provide you with a resolution. |
Grey not coveredHi - Love the packaging. I am disappointed in the grey coverage however. The grey at my roots (especially at the temples) did not get covered or reduced from your product. Yes - I followed the directions - I have been coloring my own hair for ages. I'm going to go ahead and switch back to Schwartzkoff Ultime color as it covers my grey better. Glad I tried your product though ... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRuth - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Wrong color - hair feels dryDo not wish to order again. Other brands provide better feel and coverage. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRose - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
DryingThe kit was super cute with great accessories. The color was perfect, however very drying 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarmen - We're so sorry to hear the color felt drying. We'll be adding a complimentary Keepin' It Rich Moisture Mask to your next order. Use this before and/or after coloring to keep your locks smooth and silky. Look for our follow-up email for more information. |
Not the color I was looking for!!With my initial order I was looking to lighten my hair a bit, not just cover the little bit of gray I have. I have medium brown hair and the color I was given made my hair a bit darker rather than lighter so I was not pleased. I want to go lighter for the summer months not darker!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |