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Color Set
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67'625 Verifizierte Kundenbewertungen |
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Bummed OutI did the test first w/o incident, but when I did my whole head I had an abnormal amount of redness, itching and a burning sensation that lasted well after I washed it. I used the skin protector along the hairline etc. I’m afraid there is something that doesn’t agree with my skin. I’m really disappointed and not quite sure what to do. Please let me know how or what I should do. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPamela - We’re truly sorry to hear about this experience with our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Too much hairThe color is good but the amount of color for my long and thick hair was not enough. Nor was the shampoo and conditioner packets. Please take into consideration my thick and long hair when you prepare my products. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaurie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Canceling subscriptionCanceling subscription; stylists uninterested in modifying color to meet my request or needs; More wanting to sell other products glazes than correcting color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmanda - We’re so sorry to hear that you were disappointed by the results of your color application and eSalon experience. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair is left orange and brassyI have light brunette hair and want a cool-toned colour to blend with my own hair colour, look natural and cover grey; sadly I have only ever achieved orange brassy tones with esalon colour. I have repeatedly told my colourist that warm tones are something I don't want, and constantly complained about brassiness. Their response is to just keep changing the colour within the light brunette family, even when I have asked their advice I have had no response from my colourist - no dialogue with them whatsover. I have also never benefited from the satisfaction guarantee that they advertise, despite never being happy with any colour I have had from them. After multiple colour changes I have just tried an ash light brunette, which bizarrely is the most orange and brassy yet. So I give up. I can get this same unwanted result from a store-bought box dye at less than half the price. If you are looking for colour with lots of warmth and copper/orange/red tones then esalon is probably going to be a good option for you. It's a shame really, the quality of the dye is good, the colour lasts and it leaves your hair in good condition. However, that isn't much help if the colour is totally wrong! If you are looking for a cool-toned shade, give them a miss. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorNo me ha quedado el color que yo quería, nunca uso rojo porque no me gusta y me ha quedado muy rojo en la parte de medios a puntas , yo quería un marrón cobrizo no rojo 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria - ¡Gracias por comunicarse con nosotros aquí en eSalon! Lamentamos mucho que nuestro color no haya cumplido con sus expectativas. Nuestra garantía de felicidad del color es algo que nos tomamos en serio. Queremos trabajar con usted para encontrar una resolución y que su cabello se vea lo mejor posible. Manténgase atento a un correo electrónico de nosotros en breve. |
Ni me llegóNo puedo opinar porque ni siquiera me llegó. No sé del producto pero de la empresa muy mala impresión. Hice el pedido el 22 de agosto y ponía entrega prevista el día 2 de septiembre. Pues a día 10 ni me ha llegado ni he recibido ninguna explicación por teléfono o email. Estaba ilusionada pero nada. Muy mal 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulia - Realmente apreciamos sus comentarios. Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver este asunto. ¡Háganos saber si hay algo más que podamos hacer para ayudar! |
Love the color but...I love the color! I was however disappointed that it didn’t cover my grays. This is the main reason I dye my hair and ordered this product. I dyed my hair a week ago and my grays are very visible. I followed the directions and did everything I should have. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRachel - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
No me gustó me yego color café yo pedí rubio senisoNo me yego el color que yo quería no agarro mi pelo mu mal 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRosa - Lamentamos que no esté satisfecho con los resultados de su color personalizado. ¡Todos los pedidos de eSalon están respaldados por nuestra Garantía de Felicidad de Color, y nos encantaría enviarle un color reformulado diseñado para satisfacer mejor sus necesidades! Nos comunicamos con usted por correo electrónico con los siguientes pasos para que nuestros Coloristas con licencia puedan trabajar en un color más cercano al que usted deseaba. Apreciamos que nos haya contactado y nos haya dado la oportunidad de hacerlo bien. |
Trop foncéLes produits sont excellents. Toutefois la couleur est trop foncée. Je vais me renseigner pour éclaircir petit à petit. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEstelle - Nous sommes vraiment désolés d'apprendre que vous avez été déçu par les résultats de votre application de couleur. Notre garantie eSalon Couleur satisfaction est une garantie qui nous tient toujours à cœur et nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. S'il vous plaît gardez un œil sur un email de notre part pour vos prochaines étapes! Nous apprécions vraiment vos commentaires. |
Do not buyThis product severely damaged my hair. I have been treating my hair for years and never have I ever used a product that caused so much damage. My hair is falling out and feels so dry and damaged after using. The dye itself is waxy and is very hard to wash out, the color does not stick it fades out fast. Not worth a penny. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChassie - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |