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Color Set
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67'649 Verifizierte Kundenbewertungen |
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My colorThis color was just a little to light to cover my gray, but they always correct it when something is not 100% to my satisfaction 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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GreatcolorI like the color, and that if I want a change it is so easily done. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Hair colorI love this color, I wish the color wouldn't wash off so fast. I notice the grays in just a few washes. I wash my hair twice a week with 90% cold water. Any suggestions? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Beautiful hair colorI love the unique hair color that was made for me. It brings brilliant color to my hair. Just wish I didn't have to color my hair so often. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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I almost passed out from chemical smellI will never buy this hair color again. I almost passed out from the chemical smell. My head is still itching today. It was the most horrible experience I have ever had with hair color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have issued a credit to your eSalon account and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
wrong colorI expect to be either refunded or the correct color kit resent at no charge and on the volume, great maybe a little more. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Your colorist has reviewed your comments and adjusted your hair color order to better suit your needs. We look forward to hearing your feedback once you try your reformulated color. |
COLORThe color came out great, but it didn't stay any longer then any of the other colors that I have used in the past. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDawn - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not working for me👎not what I asked for 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFrances- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
FineCouldn't see a difference from my previous "customized"color. Everything else about the due was fine. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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The color was fine but something was in the bottleMy hair was greasy for a week and took several washes to get it out. I am not sure what was in the color, shampoo, or conditioner but my hair was so greasy, knotty, easily broken, and unmanageable. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSarah - We’re sorry that your hair felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |