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Color Set
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67'625 Avis clients vérifiés |
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Trier selon : |
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Much too much dark blonde,My hair is naturally “strawberry blonde”. I would like much less dark blonde, adding approximately 1/4 Of that amount - golden. Also add more red (maybe about the amount of golden you added to the 6/12/19 order). Thanks. I know I’ll never get my natural color exactly but I’m hoping we’ll get close. Lillian 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLillian B: - Thank you for contacting us. We'll make the requested adjustment to your color. In case your colorist needs more information, they will contact you. We have also emailed you. |
poor coverage of grayAfter asking the color to be slightly darker and more gray coverage and no red, It was just the opposite. After supposed adjustment in color, it seemed like more red, color lighter, and still didnt cover grays well. Cancelled any further shipments. Going back to professional application of color 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsFran C: - We are so sorry to hear that your hair Color didn't turn out as expected. We'd love to set things right with you. We have emailed you. |
NopeI only wanted one color for my whole head, they don't listen to me! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTricia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not for me, makes grays look brassyNot for me, makes grays look brassy 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGeri - We’re sorry that you were unhappy with the results of your recent order. Your colorist will review your comments and adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. We've also emailed you, please check your inbox! |
Not for meI've been coloring my own hair for years. This color was nice but it did not cover my gray all the way. I followed your directions. I will go back to my own hair color. Plus there was way too much waste. I have short hair and I can't justify throwing away the leftovers. 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChriss - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Results didn’t cover all greysFollowing the 30 minute directions, the greys did not seem to cover as well as previous applications. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLindsey S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. |
DryLeft my hair dry 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKatherine: - We are sorry to hear that your hair came out dry after using our products. We have just emailed you to help you further. |
Not color I wantI want more violet and it's not there 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJanet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Love itBut it has too much ammonia.. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLilliebeth - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve it. Please let us know if there is anything else we can do to help! |
DisappointedI colored my hair Dec 1 & today is 17th...it is lightening up where you can see my scalp & part more. I was hoping your color was going to be better than over counter...more vibrant & last longer color but that is not the case. I want off the mail list please. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrenda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right. Keep an eye on your inbox for more details. |