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Color Set
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67'649 Verifizierte Kundenbewertungen |
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I like the colorThe color is perfect for me and stay longer than the other brand, but the small is strong. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Custom hair conditionerFair results for the hair color but it could be aliytle more 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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A wee bit too reddish/copperish.Not your fault, though. Maybe I should just stick with the medium brown. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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My greys have to to a pink tone not what I expected! 😔With high hope of complete grey coverage my kids asked "Why did I color my white hair PINK" yes Pink.... With that said I am let down! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJohanna- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
ColorColor only stayed about a week and then my roots started showing gray 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristie- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Not interested at this moment...Thank you for reaching outNot interested 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Not as decribedI wanted a lighter color but instead it was the same or even darker 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNicole - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Hard to rinse outIt took 5 washes to get it out of my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenApril - We’re sorry that you were unsatisfied with your custom color and that it was hard to get out of your hair. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
I did pretty dang good for never having done this before!Well it was my first time with e-Salon so I’m sure that part of this could be user error. I did find it hard to wash out and make sure that I got it all out. I did this application June 1st and I am already seeing my gray roots. But that could have been my error. I have never colored my own hair all by myself before. I think that I should have gone a little darker, but I’m not sure. I learned a lot for my first time and the customer service was outstanding. I needed to call in twice and have them reship. But they had no problem with my request and changed the shipping address from my work to my home to help ensure that I received my shipment. I am willing to give this another shot and see if I can make this work. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Did not want a second orderIn my first order I specifically mentioned in the email that I did not want another order and a second order was shipped out to me and my credit card used without my authorization. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTrina - Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. Since you were unaware of your plan, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |