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Color Set
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67'642 Verifizierte Kundenbewertungen |
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Un peu déçue...Bonjour, J'ai fait la couleur reçue,assez tard. Ceci dit, je pensais avoir la teinte que je désirais, mais celle ci est beaucoup trop marron, j'aurais préféré qu'elle soit un peu plus cuivré, voir légèrement rouge...je me contenterais de celle là pour le moment... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenIsabelle - Nous sommes vraiment désolés d’apprendre que notre coloration n'a pas fourni le résultat auquel vous vous attendiez. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos emails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire. |
Easy to apply but colour wasn't what I asked for....The process of applying was a breeze and the kit contains everything you need to colour your hair. Sadly I asked for a cool/neutral shade of brown with no red or golden tones. The result is extremely red/golden so it's not what I asked for. My hair feels pretty healthy and the colour is vibrant but it's much warmer than I asked for. Great service but not really thrilled with the end result. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPeter S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not Cover Gray roots at all!I was excited to try this custom hair color at home since not being able to get to my hairdresser. Product arrived with easy to follow directions, but the gray coverage was terrible, did not cover at all. I specified in my profile that I had hard to cover grays, Very dissappointed with this product. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong ColorI ordered a light brown ash color. What I got was a medium cinnamon brown. The results I got were nice, but not what I wanted. I have been able to achieve the ash brown I was going for more successfully with drugstore box color. The fact that I can't look at a color chart after ordering makes me think that the stylist formulate the color how they want to and not to the liking of the client. The kit was nice though. I do feel I got most of the items I needed in order to color my hair with minimal mess and full coverage. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPamela P. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pas contentePas contente, je commande une couleur, je laisse des informations et je reçois pour la deuxième fois un kit pour racines. Je pensais mettre trompée la première fois mais il semble que non. Soyez plus précis car 2 achats pour rien... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVéronique - Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec nous et nous espérons que nous pourrons discuter bientôt avec vous afin de l’améliorer. Vous retrouverez plus de détails dans l’email envoyé. |
Made my hair way darker!!I had been a beautiful redhead for 20 years. This color turned my roots/hair way darker. My original photos showed how ginger/Irish/copper red I was, now it's a full dark Auburn/ almost brown color. To say I'm disappointed is an understatement. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria- We apologize for the delay in our reply to your review. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Orange!Turned my blonde hair orange! I asked for purple undertones, so I'm not sure what happened. Planning on cancelling. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover grayI used the eSalon hair color on my gray roots following all instructions and the suggested time needed to cover and match hair color. The temples did not color and a few areas on front top of head did not take the color. Not sure what happened since my gray roots were totally saturated with dye and I let it sit for the whole time. I gave it a 3 star rating bc the color IS nice -just disappointed w the poor coverage. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMartha - We apologize for the delay in response to your review. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color bien, cobertura canas muy malEl color era el justo pero apenas me cubrió las canas, así que o arreglan ese tema o no vuelvo a pedirlo ni loca. Si llamáis al número de atención al cliente te cobran un pastón. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, María: Gracias por escribirnos. Sentimos que la cobertura de canas no hay sido como esperabas, nos encantará poder revisar tu fórmula y ofrecerte una solución. Te acabamos en enviar un email con todo tipo de detalles. |
3 x not a charmI wrote to e salon to not send my color. They said I would get an email when shipped which I didn't. They said it would be delayed I get that. So I told them to cancel order because last 2 orders to brown and this one lighter but still brown I did not want gold. When I called to cancel they said it was shipped.I said I did not get an email. They said to send back but I have to pay shipping. I do better on my own although I had to bleach the to get last color out.It is 7 hours later still have not been notified it shipped . If it was shipped this morning it would of been scanned. I was asked to understand why it was late. But I guess customers do not get the exceptions the business is asking of me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRobin S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |