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Color Set
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67'642 Verifizierte Kundenbewertungen |
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DID NOT MATCH MY COLORI do not want any more of your hair color. It did not match so I want you to cancel my shipments. I am disappointed that you do not give me the right to cancel any further shipments without going through all of this trouble. You need to add a place to CANCEL. I also want my credit card number removed from your site. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Downward Spiral into the Pit of DisappointmentNo shampoo. No conditioner. "Samples" of Alterna Caviar were empty, sealed packets of air. What. A. Messy. Experience. This used to be a good product. This is now a waste of my time and extremely frustrating. I'm going back to an actual salon now that they're opened again. ~K 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKelly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Grey againI absolutely love the product and colour but I’m already suffering grey routes again. Unless anything can be done to make the product last longer? My hair certainly does not grow fast either! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichelle R. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too darkI have ordered several times and the color is still brownish red, too brown. I am aiming for more red but i never get that color. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Pas les résultats escomptésJ'ai envie d'aimer eSalon, le concept est vraiment bon, mais je n'ai pas eu les résultats que je voulais... J'ai les cheveux brun très foncé et j'étais censée avoir un brun chocolat glacé avec la teinture. Les explications sont précises et claires, mais je ne vois quasiment pas de différence, à peine des reflets au soleil. Je veux bien comprendre que je ne peux pas avoir une très grande différence de couleur en teignant des cheveux très foncés, mais le site m'indiquait bien que je pouvais aller jusqu'à cette couleur, je suis donc déçue. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMélisande G. - Merci beaucoup de nous avoir contactés. Nous sommes désolés d'apprendre que votre coloration n'ait pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous avons contacté afin de trouver des solutions. Encore merci pour vos commentaires ! |
Never received products2 orders paid from my account and I did not receive them. I have quit my subscription 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNancy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Reasonable hair colourFirst parcel arrived after 3 weeks, packaging was damaged and hair dye was everywhere. Got replacement about week or so later. Colour was too dark. It has since been adjusted and I find it still too dark. I personally don’t notice much difference between a shop bought hair dye and this and there is a fair difference in price. I have really long thick hair and require 2 dyes. I’m £23 plus here when I can buy 2 in supermarket for £12 and don’t have to wait for these. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJill D. - Thank you for your feedback. We are so sorry to hear that we haven’t met your expectations, and would like the opportunity to set things right. We hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong color. AgainMy color was too light. Too red. And completely wrong shade 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEllen - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Couleur ne me convenait pasTrop cuivré 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKarine C. - Nous sommes désolés d'apprendre que votre coloration ne correspondait pas à vos attentes. Notre garantie Coloration heureuse eSalon est primordiale pour nous ! Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire. |
Too darkWould like it to be light color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWendy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |