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Color Set
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67'642 Verifizierte Kundenbewertungen |
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It's okAlthough I liked the color, it didn't stay well on my grays and made my hair very dry even with using the conditioner. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEllen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Mis textura de cabello cambio.El color me gustó, pero la textura de mi cabello cambió, se siente duro y rebelde algo no le sentó bien.. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Leidy María: Sentimos que la textura de tu cabello haya quedado diferente a lo que esperabas. Nos encantará poder revisar tu color en detalle y darte una solución. Para ello te acabamos de enviar un email. |
Halloween redI asked the stylist specifically for a red with no blue or purple undertones! My hair colour is ripe for Halloween! I’ll be wearing a baseball cap for the next month. 😡 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRobyne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
AppaulingFirstly, I choose my hair colour from the options and added a photograph. The colour was darker than what I wanted !!!! Esalon said to use colorb4 to strip it back.(not good with extra dry curly hair). The next colour which I changed, still dark brown not copper. I changed it again third time unlucky. This had been changed but was a roots only refresher. Why would I put a copper colour on my roots when the rest was red/brown. Rubbish they don't listen to the customer at all. Very expensive and not a colour I would buy again. £24 after initial 1st. I got £18 back but no £6 for p+p.!!! It was always late up to 2kg parcel is £3.10p half the price they charge. It was 48 hour postage but had to wait a week extra for it to be posted. So just £3.10 was a like for like better option Rip off. A supermarket colour is equally better, and you get what it says on the box liberally think befor you join 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulie J. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It's not badThe color was a good match for my roots. I didn't use the color on all of my hair. The product is pretty thin - nowhere near as thick as the color the salon uses. It also didn't last as long. I color my roots every 4 weeks - I barely made it 3 weeks with this. The towel they include does actually get the excess product off your skin. The shampoo and conditioner were good. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I don't love it, but I don't hate it eitherThe kit is good and the colours well mixed, the roots colour blended seamlessly with the ends colour. My hair is healthy and shiny. However, their violet tone colour isn't the neutral tone shown on the website, it's a very warm, reddish cherry purple. It's not an ugly colour and it suits my neutral-tone skin and green eyes, but it isn't what I was looking for. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRoxane- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not satisfied with outcomeMy hair is really dry after coloring; my edges did not take, my grays are standing out. I don't know what is needed to fix this. I want to upload a picture so my color care person can let me what adjust or conditioners needed to fix this. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Arrived damagedBeen trying for 2 days to contact esalon thru the support link but it wont let me send you the info. order #4354636 My order arrived damaged and unusable. The bottle of developer leaked out inside the box. What was left inside the bottle did not even go up to the writing on the bottle that show the size in ounces. I put 2 pics on my profile for you to review. This was VERY disappointing! I desperately needed to color my hair and ended up going to CVS on Saturday and buying a box of hair color after paying for this. I ordered it on June 24th and received it on June 27th, I even paid the extra $5.00 for the fast processing and shipping. Please let me know what can be done to remedy this situation. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKellie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyThis time color didnt stay as long 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenYasmine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Bad experienceI read the instructions carefully before coloring my hair and followed them exactly. The product and process were very messy and my hair color barely changed at all. Plus, at one point in process, the instructions say to use a fresh pair of gloves but only one pair was included in the kit. Will not use this product again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |