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Color Set
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67'726 Verifizierte Kundenbewertungen |
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Easy to use but color is very brassyThe instructions and kit are easy to follow. Unfortunately my custom color turned out super brassy and I will need to try to figure out how to correct it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMonica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
A COTE DE LA PLAQUE1er envoi à côté de la plaque, pourtant j'avais envoyé des photos de ma couleur actuelle. Je suis très Brune froid, j'ai reçu un roux moche qui m'a coloré les racines d'une mocheté de dingue. 2ème envoi et après avoir insisté sur le foncé de ma couleur et que je détestais les tons chaud, j'ai reçu une couleur un peu plus foncée mais toujours dans le roux. Bilan 2 couleurs appliquées à mes cheveux pour RIEN car j'ai du par 2 fois aller chez le coiffeur faire rectifier tout ça. NON CONCLUANT pour moi et mes cheveux se portent mieux sans e.salon. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKarine L. - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec votre coloration. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
WhoopsThere was no shampoo or conditioner in my last box So does this mean I will get double shampoo and conditioner on the next order???? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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First tryHi esalon - I liked your concept, and I liked the individualised approach. I did not like the massive amount of over packaging. Also my bright red root colour has gone ginger, which is awful for my skin. I will maybe try once more to see if I can get it right. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBrondie M. - Thank you for feedback. We are sorry to hear that you were not happy with your custom hair color. Our Color Team will reach out to you shortly. Thank you for your patience |
Couleur ravissantePremier test, une coloration qui arrive dans un bel emballage, une couleur qui répond à mes attentes, mais qui ne couvre pas totalement mes cheveux blancs 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBéatrice D. - Merci beaucoup pour vos commentaires ! Nous sommes désolés d'apprendre que votre coloration n'ait pas répondue à toutes vos attentes. Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction ! Vous retrouverez plus de détails dans l’e-mail envoyé. |
Color was offThe color was all wrong 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDonna B. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very disappointedI dont know why the color is not taking. My gray hair is Very Stubborn! You can still see Bunches of gray hair and on the crown of my head the gray is not covering up at All. Very disappointed in the product. I am asking what should I change? Do y'all have any suggestions? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMary F. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisasterI followed the directions to a T and ended up with flat black hair where my precious highlights were and very little coverage on my roots and grays. It is so upsetting! I ordered medium brown and the color is not even close to the picture I selected 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenIngrid S. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I want to cancel this subscriptionI am just not impressed. I eventually like the color but could go to the salon for a not that much more money. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSandy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Tricky end processSo, I hated the end of the process where it said - get in the shower, tip your head back and put the rest of the dye on your head, And massage in. Very tricky to do and when I opened my eyes after the allotted time I had dye all down my body and it had irreparably dyed the grout in the shower. Will be going back to the salon unfortunately. Also colour is darker than I was expecting. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCj71- We are so sorry to hear our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |