|
Color Set
|
67'758 Verifizierte Kundenbewertungen |
|
Sortieren nach: |
|
ShippingThe shipping took a lot longer then it usually does. This was my first order from here in about 3 months but it is 3 days late from when it was supposed to be here and still isn’t here and has no new date of arrival. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenMeghan- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Instructions not followedI have thick long hair. I wrote that fact on my instructions that I would need more product. I was not given enough product to do my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenJanene- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Leaving hair very dryFirst time it turned out beautiful, shiny & full, second time not so much, the last time it was dry and frizzy. Followed instructions all three times. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenSylvia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
No me agarro ningun colorno llego el color que yo escogi y ustedes tienen una poliza de devolucion de dinero y no me an dado respuesta de mi disgusto por su producto x eso cancele mi suscripcion porque no me contestaron por eso no acepte el color gratis que me iban a dar son puras mentiras lo de su producto 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenHola, Brenda: Gracias por escribirnos. Sentimos no haber cumplido con tus expectativas de color. Nos dará gusto poder revisar tu caso en detalle para poder ofrecerte una solución. Por favor, revisa tus emails, te acabamos de escribir. |
Not what I was expectingMy color didn't turn out how I'd like. I followed the detailed instructions, yet my starting color is still visible. I wanted black but in the light and sun, it's more reddish brown. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenNicole- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
I did not like colorI requested a shade of red and you guys sent me a dark blond with brown Shades in it or whatever. but it wasn't a red shade at all. To me it was a really ugly color. you guys claim that it's on you if I don't like it. so does that mean you're going to refund the money I paid for the first one.then you charged me for a second one that I didn't want. For one I don't color my hair every 3 months. I do it when my roots get about an inch or so long and sometimes I wait longer. it just depends on my mood. Or when I have the time to do it. but you guys weren't even close to a color that I wanted 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenTerri- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Roots remainMy daughter dyed my hair for me Twice with your product and followed the directions to a T. my roots did not take any of your dye that is why I canceled my program with you. My daughter has been dying my hair for over 10 years with no problem using cheap hair dye from Walmart. Please take me off your mailing list 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenValerie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not worth the money for meDidn't take out the ginger even after having the colour adjusted and the colour that did take washed out after 3 washes 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenKymberly W. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color is not as dark as I had hopedThe color was easy to apply, kit was great, and instructions were clear. However, I had hoped for a darker color/coverage (medium brown) over my old blonde balayage. The final product is still a dark blonde. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenFabiana- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I wanted.The process and product I have no issues with. However the color I chose was not what I got. I was advised that the color I chose was to dark and that I should start lower and build up. Well that wasn't the best idea because I ended up with red hair. Here is hoping that the next attempt is actually what I want. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenJanelle- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |