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Color Set
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67'669 Verifizierte Kundenbewertungen |
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Superb colourI usually pay a small fortune to have my hair coloured once a month at the hairdressers, so thought I would give this ago, and I am amazed by how easy it was to do, and how fab my hair looks. I won't be going to the salon for a colour ever again! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Color was spot on!My consultant really listened to what I wanted, cover greys and make it darken than my natural color due to move to Florida where sun will bleach it out daily. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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PerfectSo much happier getting what I asked for and not what my hairstylist wanted to give me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Too too lightNeeded highlights but these were headlights! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVickie - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
PerfectSeems to be lasting longer then more brands 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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feel ripped off!half of everything almost double price! was nice but not that nice. totally quit coloring my hair! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa - We're sorry to hear that you were dissatisfied with the price of your color. Your first order when signing up for Auto Delivery was 50% off, and you still received the 20% discount for being on the Auto Delivery. It also seems that we sent you a root touch up kit rather than a full color kit for your second color, we apologize if this was not what you were seeking. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Waxy feeling to my hairThis time, after using the cream rinse, my hair had a wax feeling. I had to shampoo my hair 3 times to get it the wax out of my hair, which of course has dulled the color. Unsure if I will purchase again 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPatricia - We’re sorry that you were unsatisfied wit your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Product never showedI wish they would pay a bit more for tracking . The product never showed for me . Disappointing . Customer service was really kind about it and gave me a refund . Ive never had anything lost in the mail :( 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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root touch up colorI have a problem with the root touch up color that was made for me. it is NOT the color I wanted. I asked for a revision of more blondish brown not more red and now my color isn't even close to the original color you made me. I know its hard to do a revision and I understand that. Together we will find the right color for me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDeby - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color offNot sure what change with the last color but it had a purple tint to it for the first several days until I washed most out. Now the color is what I had the last time that I liked. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStacey - Thank you for taking the time to review your color. We went ahead and contacted your colorist to alter your formula to better suit your needs. Please let us know if there is anything else we can do to help! |