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Color Set
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67'649 Verifizierte Kundenbewertungen |
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BoooI have dark blonde/light brown hair. I wanted just a slightly lighter color to brighter me up. I tried twice and each times my hair came out red. I even bought the extra times for unwanted hughes. Back to the salon to fix this brassy red hair. Plus if you buy a color that is different from the rest of your hair you have a big line on demarcation. Looks awful. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKristy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
To darkThe hair color was way to dark. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not for greyNot only did it not cover. As time went by it faded more and more 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
RatingColor was not dark enough 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
inconformela verdad no me gusto el producto ‘ en menos de 2 semanas aparecen las canas’aparte me parece mucha diferencia en el precio de la primera orden. o sea muy caro incluyendo costo de envío’ me gustaría cancelar la membresía. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLeticia- Lamentamos saber que no está satisfecho con los resultados de su color personalizado. Todos los pedidos de eSalon están respaldados por nuestra Garantía de felicidad del color, ¡y nos encantaría enviarle un color reformulado diseñado para satisfacer mejor sus necesidades! Nos comunicamos con usted por correo electrónico con los siguientes pasos para que nuestros coloristas autorizados puedan trabajar en un color más cercano al que desea. Agradecemos que se comunique con nosotros y nos brinde la oportunidad de hacerlo bien. ¡Feliz coloración! |
Too brassyMy hair has a red/orange halo Not really a good look 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDiahann- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Didn’t cover greyLeft it on for 45 mins and the greys didn’t cover. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPearl- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Product is expensiveThe color, first off, is great. Very solid quality and considerable to salons. But when i first asked for a second bottle the initial time I used the product I barely had enough to finish my hair. When I requested 2 bottle the second time the price was 34 dollars for both. Compared to my salon it’s just not that much of a savings. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMiranda- We’re truly sorry that our color did not meet your expectations for the price. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Grey coverageSadly not the best grey coverage. Could be my application process but I was disappointed that after removing the color I see grey around the front hairline area. Bummer! I will however, order and try again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCynthia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color was much darker/customer service terribleI bought my first color in July and it came ridiculously dark. Darker than my original color (it was supposed to be a bit lighter and redder). Customer service was slightly helpful at first, though the emails were full of misspelled words which raised alarm bells. I was told to keep washing my hair until it's out then we can re-color. That was in June. It's November. It's faded some but nowhere near out. I've been using Dawn at times and always a clarifying shampoo at least twice a week. I've emailed customer service because I'm ready to just dye something over it, and I would like advice on colors. Ten days an no reply, despite a follow up. Do not recommend this company. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |