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Color Set
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67'649 Avis clients vérifiés |
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Fall outMy hair doesn't like this product. I like the color. My hair comes out in globs. I have thin hair already. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichael - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Quality is goneI loved your products when I started with you, but each thing you have changed over the years has been in the wrong direction. The shampoo is no good the condition is worse. I was willing to go with gloves that were terrible but the product change you made on the color is the last straw. The product would not come out of the bottle and I had to shake it out in my all white bathroom. It was so thick and the bottle was so poor that I could get it out. Yes I did cut the tip off. I have never been in such a mess.Cancel my auto ship. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSarah- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
colordoes not color evenly. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSherri-We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It's alright!After a week of coloring the cover starts to fade away especially gray area. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKhamphanh - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Ajuste de color!Me gusto el ajuste de color, aunque no estoy satisfecha con el tono totalmente porque mis raíces han tomado un tono entre naranja y rojo. Para el proximo pedido, por favor enviarme Dark brown solo para las raíces. No quiero aplicar color de medios a puntas en este tiempo! Thx 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Dee Nash: muchas gracias por tus comentarios. Con gusto revisaremos tu fórmula y ajustaremos el color según tus necesidades. Revisa, tus emails, te acabamos de escribir. |
Not a successColor itself was okay, there was one color given to use on both roots and ends so the result seemed flat without the natural variation of lighter ends. Entire purpose of coloring hair was to cover grays, the were not covered at all and seem to stand out more against the flat coloring of surrounding hair. I will seek support and update review accordingly. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAbigail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Grey coverageThe color did not cover the grey the way I wanted. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPamela- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn't do a thing to my hair.I did everything according to the directions and it gave me no change at all it's like I wasted my time. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmanda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Order never deliveredI can’t comment on my color because it hasn’t arrived. It shipped on Dec 30 and is still in the US. Tracking shows it hasn’t moved in ten days. Once it arrives in Canada, Customs will add another ten days before it’s released. I understand shipping is delayed near the holidays, but this could take a month. My roots are already overdue. This order was free because my first order turned my hair brassy red. That’s nice, but doesn’t help me if I don’t have it. If this is the typical delivery time, I can’t plan on when to order. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDonna- Thank you for reaching out to us here at eSalon! We are so sorry to hear that your reformulated color has yet to arrive. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Can't tell a differenceI was pretty excited to get more of a violet tone to my hair, so I was extremely eager to try out the custom color for the violet tone (dark brown (intense pearl)). After following the process meticulously, I didn't notice a difference in color or tone whatsoever. I'm a little bummed. It looks exactly as my natural color that I started out with. I would have thought if nothing else it would have dyed my hair a little darker, but to no avail. I'm sure this is a great kit for other people, but it just didn't work for me. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMegan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |