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Color Set
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67'758 Verifizierte Kundenbewertungen |
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Wrong ColorMy choice was too light. Product failed to cover stubborn grays. I need help from ESalon. The order before did a great job but when that one wore out the top of my head was pinkish/purple. So I need a color somewhere between the two orders that I selected. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DemasiadoDemasiado fuerte 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDaisy - Lamentamos mucho que nuestro color fuera más fuerte de lo que esperabas. Nos hemos comunicado con usted por correo electrónico para ver qué podemos hacer para remediar esta situación, de acuerdo con nuestra Garantía de satisfacción. Valoramos a cada cliente y esperamos poder ofrecerle un producto que se adapte mejor a sus necesidades. Esté atento a su correo electrónico para obtener más detalles. |
No gray coverageI had the sane issue the first time it didnt cover gray and came out to yellow. This time if didn’t completely cover gray. Would like to cancel 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWe’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Unhappy with resultI had better hair color from the grocery store. I colored my hair 2 days later my gray was showing. Colored it again when my next order came followed the instructions carefully same result. Dull no shine color that seemed to make my hair grayish 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVikki - We are truly sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Never AgainThis was not the color I ordered- my hair is now red and I need to get it OUT. Please send 2 applications of my color without copper NO COPPER 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Brassy colorI ordered a light brown. Unfortunately, the color was brassy. It was described to me by others as looking like a copper, or auburn. Not what I was hoping for. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAngela - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn't deliverI colored my hair and followed instructions as indicated in package; however, the greys were not really well covered. I still had grey hairs that didn't take the color and some that were more like reddish then dark brown. So the claim that covers the greys is not accurately true. I was very disappointed once again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJeanette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
CouleurBonjour J ai fait la couleur. Mais cela ne me plaît pas . Je souhaitais des reflets rouge or là je suis plutôt rousse. Je ne souhaite plus recevoir de couleur 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSandra V. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que notre coloration n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous ! Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Nous allons vous contacter par e-mail, pour plus d'information. |
My new color rocks!Last week I decided to change my color shade slightly and I went with a beautiful chocolate brown with a touch of mahogany. I used the color last night and OMG I am in love with this color. It's absolutely perfect. Thank you! EDIT: This review no longer applies. My last color set, with no changes was awful. It gave me lighter hot roots and did not color greys. They sent me a corrected color, and while the color was better, it still no longer does a good job with greys. Sorry e-salon, this is a huge fail and I won't order from you again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAngela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I really wanted to love it!I loved the process, packaging, instructions, ease of use….ALL of it… BUT, the entire purpose was to cover my gray hair. It didn’t cover them, at all. I wish it had worked! I would have been a life long customer based on everything else! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJamie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |