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Color Set
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67'726 Verifizierte Kundenbewertungen |
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Couleur professionnelleUne fois le ton de ma coloration bien sélectionné, j'ai apprécié vraiment la tenue de cette coloration que j estime "comme chez le coiffeur" Cela me change des produits de supermarché. Et dans le respect de mes cheveux fragiles 4 von 5 Personen fanden diese Rezension hilfreich. Du auch? |
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Poor customer service, impossible to cancelI did not use the initial colour I was sent, deciding instead to go to a salon to get my hair coloured. This company auto shipped a second order despite never asking for this. I tried calling to cancel but the line provided was not in use. I tried emailing but have not received a response so I've been charged and received shipment of a second order which I have no intention of using. This is very frustrating. I'm annoyed to be out of pocket but also annoyed at the waste of having to throw this out unused. I would give no stars if possible but unfortunately it isn't. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Michelle! We apologize for any misunderstanding with your Color Plan, and also to hear you haven't been able to contact us. Please check your emails, we got back to you to help you further. |
Pas assez de colorationPas assez de coloration. Service client injoignable. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRimpault L. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre commande ne réponde pas à vos attentes. Nous sommes revenus vers vous par email afin de vous aider et si vous avez des questions, nous sommes à votre écoute. |
Haven't received itSent a message in and still haven't received it 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Nicola! We are sorry to hear your order hasn't arrived. Please check your emails, we got back to you. |
Good tesultThis is the third time I used eSalon products. I had noticed last time that although I carefully followed the application instructions the grey was not completely covered. This time I requested a slight darkening of the shade. This seemed to work and I am happy with the results. The reason for the 4 star review is that is is very hard for me to really get to all the grey roots , especially in the back. So periodically I have to go to a salon for a true professional coloring. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Gray hair coloring wasn't what you expected?I was disappointed after my hair color was not colored. I am sad. I was expecting something better 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Hadeel! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Cannot get color rightI’ve used this product twice, at the recommendation of the esalon colorists, very disappointed as my roots ( dirty blonde hair) have come out an orangish brassy color. Not sure how I can fix this myself, will likely require an expensive trip to the salon. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCindy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was not at all what I expected....Color was very different from what I expected it to be. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJillian - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Fantastic!!I truly love the custom color set. It's right on point and exactly what I wanted. I feel young again and love the products and shampoos as well. It's really been a long time since I have felt this wonderful .....such a boost for my self esteem. Thank you !! 8 von 9 Personen fanden diese Rezension hilfreich. Du auch? |
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Warm hues--just what I wantedI so appreciate the process of doing my own hair, considering a cut & color (medium priced salons) in my town runs about $225-275! This new color (since touch up gray 1st time) is fabulous, and really covers overall in a shimmery golden blonde. Thank you! 5 von 5 Personen fanden diese Rezension hilfreich. Du auch? |