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Color Set
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67'740 Verifizierte Kundenbewertungen |
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May 20 colorThe color was lighter as I requested, however, I did not get full coverage of my gray hair. Very disappointed in the product this time 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLorraine -We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
too darkThe color was completely too dark for me--almost black--very disappointed 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSandra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
DisappointedColour was not quite what I had asked for and it caused a lot of hair brake considering how much it was it’s no better than using a box dye from supermarket 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTracey R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My hair is still quite brassy at the roots.My roots are still brassy, I am looking for a more platinum look. I tried leaving it on for an hr and 15 mins. But it was still brassy. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCasey - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Can’t get rid of the redI have asked 3 times to get the red out - and despite adjusting the color, haven’t been successful. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDiane - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Mas o menosCompre ya tres veces y siempre sale amarillo por eso no compro ya mas. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Marlena: Sentimos no haber logrado el color que esperabas. Nos dará gusto poder revisar tu fórmula para darte una solución. Por favor, revisa tus emails, te acabamos de escribir. |
No shineI used this color in semi perm color not enough coverage. I have coverage with permanent color but no shine . Disappointed 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDonna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not like colourColour received was completely different than what I requested or was hoping for. Not happy. Going back to my Wella hair dye as soon as I can dye my hair again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenValerie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not what I expectedThe packaging was nicely done. It comes with everything you need to color your hair however there were two bottle. In which one is for the top part of your hair and the is for the ends. Not sure if everyone gets two bottles or it’s because I have long hair. I didn’t like the fact that it tells you to wait for 15 minutes for the top part and then apply the ends bottle and wait another 10 minutes. I just assumed that I would apply the whole color and then wait for however long it took before washing it out. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTeri - We’re truly sorry that our color application instructions did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Beautiful color BUT....I have colored my hair twice now with a salon color. They sent me the initial color which was a beautiful copper brown but it was a bit light for me so they sent me a complementary adjusted color which came out a beautiful darker copper which I liked very well. However, and it’s a big however, my hair is absolutely dry straw. I thought that it would calm down with a few washes and lots of conditioner but unfortunately it appears that my hair has been damaged by the chemicals. Maybe someone with younger, stronger, healthier hair would have better results but it’s not for me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDorian - We’re truly sorry that our color did not meet all of your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |