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Color Set
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67'686 Avis clients vérifiés |
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Trier selon : |
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TOO DARKI wanted a reddish blond. This is too dark and I have a second package of the same color. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAdrian-Lee - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
Color did not stayI found the color did not stay. It washed right out especially where my gray is and faded terribly. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelissa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Didn't cover, stained skinI can't use this color anymore as it didn't cover my gray, it stained my skin and was not the right shade at all. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHeather - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
No customer service!After believing that this was 'custom' color, I sent in a question just to receive what THEIR idea of service is, which was an email that was boilerplate for any number of customers. Nothing at all was personalized! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Not my colorColor was too dark, my fault. Next one too red and both not enough gray coverage. Spoke to colorist who is working with me to reach my goal. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Color Needs AdjustmentThe darkness is good but still too much red tone and not enough lasting gray coverage 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJeanie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
The best color!Coverage is excellent I love the color and it's so easy to use. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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PERFECT COLOR FOR ME....:)I LOVE MY COLOR 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Good natural-looking colourEasy to apply and left hair looking healthy and shiny. Loved the colour mix. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Just like the salonThe service is amazing, color is conditioning, not brassy and easy! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |