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Color Set
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67'686 Verifizierte Kundenbewertungen |
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Order Details #6705649Dear e-salon, unfortunately I haven't got your last shipment until today (Jan12th). Something has gone wrong. Would you please be so kind to check your order-handling? If there's nothing wrong, I will check it from my side. Please send me some informations about this (date of distribution etc.) Thanks in advance. Renate 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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StickyMy hair was left with a very sticky feel and it took forever to wash out. It felt like I dyed my hair with petroleum jelly and my tub looks like it too. The color is about 3 shades redder than I anticipated. Very disappointing. 16 von 17 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJ B. - We’re sorry that you were unsatisfied with the shade of your custom color and that it left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Too dark, too expensiveThe shade was too dark. it's much darker than I expected a "light" brown to be! I feel that I can get the same or better results using a store-bought box of coloring. Also too expensive. Please cancel future orders. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDeb - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You color. We're always looking to improve our service and products, and truly value everything our clients say. We have suspended your account per your request; but we hope to continue helping you find hair perfection in the future! |
Too darkThis color was too dark and the red didn't show up at all. It tuned out very dark and color was flat. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTammy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
doneI cancelled this back in September! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Confused!My original order was for a deep red/violet... that was great! Then i received my 2nd and the color was completely different. When I called about the color I was told it was because of the gloss (Im not sure if thats the right term) I want my COLOR, not gloss, to be a red/violet. Is that possible? IF not, I want my order canceled! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKelly - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Love the way may hair feelsAlthough I enjoy the convenience of this product, I would love a way to create a more custom color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Color was fine.Color was fine, was almost what I had wanted out of it. However, the past three times I dyed my hair using esalon, it had left my hair feeling overly moisturized or really oily/greasy, no matter how much I scrubbed at it. It took four or five days for it to return to its normal texture and for me to be able to blow dry and style it to see how the color actually turned out. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShayla - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Great ColorThe color is the perfect black and application is so easy!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Love the coverage!I love that this hair color doesn't fade and colors consistently. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |