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Color Set
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67'766 Verifizierte Kundenbewertungen |
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Wrong colorI was very pleased with my first and second purchase. However, the recent one was a great disappointment. My hair turn orange. I’m thinking about canceling. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAleksandra - We’re so sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Didn’t cover graysWaste of time and money 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Looked nothing like the reference photo!I used to like e-salon as a way to keep up with my red color without breaking the bank, but the dye kept looking fake red when I repeatedly requested that it look more natural, and each time it would only get worse. I used to love e-salon, I just wish that their custom formulations actually worked as promised. I hope that it's fixed soon. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSamantha - We're so sorry to hear that you were disappointed by the results of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pésimo servicioRealicé la compra el 10 de diciembre y a día 25 sigo sin recibir mi tinte. Desde atención al cliente no responden a mi consulta de dónde está mi pedido. Estoy pensando que se trata de una estafa, eso o el peor servicio que he visto en mi vida. De vergüenza 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Beatriz: Sentimos que no hayas recibido tu pedido. Revisaremos tu caso, y nos pondremos en contacto contigo para darte todo tipo de detalles. |
Don’t bother starting thisSo difficult to stop! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBal - We are so incredibly sorry to hear that your experience was not all it should have been. We take our clients' feedback to heart and continue to improve our services and products each and every day. |
Coloration longueurLa couleur n a pas tenue. Mes cheveux clairsissent a nouveau 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHélène D. - Merci beaucoup pour votre commentaire. En examinant votre profil, nous constatons que vous avez déjà contacté nos experts coloristes pour résoudre votre problème. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes se feront un plaisir de vous aider. |
This is my second attempt. The color is betterBut your color does not color my whites around border of face. And I literally did it first around entire face. I wish I’d taken a pic of how dark my skin was. And how far out. I did NOT use the remover on my face either. Very disappointed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPam - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
UnhappyLess than week my hair turned to gray. I m really disappointed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi AH, We are sorry to hear your greys were back in one week. Please check your emails, we just contacted you to help you further. |
NulHonnêtement pas un reflet violet!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCoralie A. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration Heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire. |
ColorEl color no se ajusto , ni siquiera se aproximó al color visto. Y eso para mi no hubiera sido un inconveniente; todo está en que no hubo un cubrimiento total de las canas. El color no luce y no parece que estuviera recién aplicado 😞 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Beatriz: Sentimos tu disconformidad con tu color personalizado. Por favor, revisa tus emails, te acabamos de escribir para poder ayudarte. |