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Color Set
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67'669 Verifizierte Kundenbewertungen |
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Poor coverageUsed this to color my grays. Followed all instructions. Did not cover grays—now I have to re-do or pay to have it done. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPamela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
My hair turned orangeMy root turned very brassy. I’m going to have to go to a salon and have the color corrected. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSami - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
PrecioEl producto me gusta pero lo encuentro muy caro había pensado en hacer pedidos para mi madre también pero veo que sube demasiado 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Luisa: Gracias por contactarnos, entendemos que nuestro precio te parezca un poco alto. Esto se debe a la elaboración individual de tu tinte personalizado, nunca prefabricado sino hecho al momento que lo pides y que viene empacado a mano con herramientas y accesorios para que lo hagas tú misma en casa. Además de acceso personal a uno de nuestros expertos coloristas. La mejor manera de ahorrar es inscribiéndose a nuestro Plan de Color y recibir 20% de descuento en todos tus pedidos. |
the hair color is not coloring my greyI was wondering if your product has been reformulated because it is not covering my grey hair. I know grey coverage is difficult but the side of my head after coloring is looking like no coloring has been done. I have already told the customer service dept. about this problem and they said they gave me 20Vol but it still is not working! Any more suggestions? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLinda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Terrible!Total waste of money. I may as well not have even colored my hair. It did nothing at all. What a waste. The smell was so strong. Very disappointing. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTonya - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Ojo!!Pedí un color rubio oscuro, esa es mi base natural. Tenía unas mechas rubias hechas. Pues bien, las raíces me quedaron naranjas. Lo comenté con la colorista que te asignan pero nada contestó al respecto. No todo es malo, se ve que el producto es bueno, pero el color que quedó no me gustó nada. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Rebeca: Sentimos mucho que te quedasen las raíces anaranjadas. Revisaremos tu caso al detalle, y de daremos una solución. |
Go someplace elseThe color was not what I discussed w/ the “specialist”. Guess what? There is no specialist helping you w/ your color. The color didn’t cover evenly, nor was it the right color! 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Completely wrongI was looking for a change but ended up with root touch up color. I don't remember ever saying I needed a root touch up, nor have any idea how my custom color became a root touch up kit. I'm super disappointed. I was so excited to try this. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBrittany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nice color but does not cover greysThe color is nice, but it does not cover my gray hairs. I’ll leave the color on longer at the bottom and follow directions but it still does not provide coverage. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRashawna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Does not work on gray hairDid not work on my gray hair. It is very messy products. Save your money and go to the real salon. I followed the instructions to the T and still have my gray after the first wash. They did not indicate that this is a reoccurring plan and started to send out another box to me. Luckily I was able to stop it. One star for easy to cancel the reoccurring order. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTracy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |