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Color Set
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67'686 Verifizierte Kundenbewertungen |
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Still waitingNot really your fault but royal mail still haven't delivered it. Bloody nightmare trying to collect as well. 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Zeldra! We are sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further. |
Not for greysOk. Not salon quality. I've used 2x so far and the grey coverage isn't very good unfortunately. I think drug store colour might have better coverage. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKristen - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Washed my hair once, and out came the dyeTurns out this permenant hair colour isn't so permenant. Great idea, disappointing colour. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Alice! We are sorry to hear that your color faded after one wash. Please check your emails, we just got back to you to help you further. |
DislikeThe color doesnt seem to last and its hard to cancel the monthly plan ., 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenReina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
MarroonI was looking for revitalizing my natural red hair. As I have gotten older, my hair got darker. I am really glad that I didn't get anything more than semi-permanent because my hair is at least five shades darker, not a natural color, and very marroon. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmily - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
ne me convient pasme convient pas, pas vraiment de changement par rapport a ma précédente couleur 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristelle F. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous et nous souhaitons vous aider à trouver une couleur qui répondra à vos attentes. Nous allons vous contacter par email pour plus d'information. |
Not the color I wantedI am a natural red head and the color only brightened it. I wanted to go to a beautiful blonde. This was so disappointing. 😮💨 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
UnhappyMy beautician colored my hair on a Wednesday. A week later my gray is showing. Hair color is more like a rinse instead of a dye. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenErnestine - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
DisappointedVery drying, contains ammonia and didn’t cover my grays at all 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Your website is deceptive.I DID NOT SIGN UP FOR AN ONGOING HAIR COLOR DELIVERY. I AM NOT PAYING FOR THIS SECOND DELIVERY YOU TOLD ME ABOUT - AFTER, CONVENIENT FOR YOU, RIGHT - YOU SHIPPED IT . YOUR PHONE HELP IS NOT AT ALL. YOUR WEBSITE MAKES IT DIFFICULT TO SAY NO TO SUBSCRIPTION BECUASE ITS HIDDEN FROM THE ONLINE USER UNTIL YOU CREATE A FIRST ORDER - AND ITS ONLY AFTER THAT FIRST ORDER CAN I FIND CANCEL OR HOLD. I DO NOT EVER WANT ANY ORDERS FROM ESALON AGAIN. I AM NOT INTERESTED IN YOUR FLOOD OF MARKETING EMAILS EITHER. DO YOU THINK PEOPLE COLOR THEIR HAIR EVERY OTHER DAY????? THE COLOR ITSELF WAS NOT GREAT AND ITS DIFFICULT TO USE. BUT MOSTLY ITS YOUR DECEPTIVE SALES PRACTICES THAT CAUSED THIS REVIEW. I NEVER SIGNED UP FOR A SUBSCRIPTION, AND YOU MAKE IT DIFFICULT ON SITE TO FIND AND CANCEL. THIS IS THE ONLY WAY I CAN CONTACT YOUR COMPANY TO MAKE THIS COMPLAINT AND TO CANCEL. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDonna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |