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Color Set
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67'798 Verifizierte Kundenbewertungen |
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Not happy at all. Not worthI have been ensured as my colour will be same from roots till ends, I ordered dark brown. Colour is awful my roots are much lighter than rest, didn't cover my lights on lenghts, covered only grey hair. Looks worse than using box dye from sainsburrys. I will need to buy another Colour and dye again which will cause more damage on my hair. I do don't recommend it, waisted money and time and hair condition! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Karolina! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Not orderingThe color really didn't do it for me and I followed the directions. Not the coverage I hoped for. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDiane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
MessMy developer bottle was cracked and leaked out 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRita - We truly apologize that the developer arrived leaking. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Wrong colorI wanted mahogany red, it turned out dark brown and I don't like it 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Kathy, We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Leaking bottleI didn’t use the color yet but when it arrived today the bottle had leaked all over everything including the instructions. Not impressed at all. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarole - We are so sorry that your color bottle leaked. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not happyI had to leave the color on for over 45 minutes. It barely covered my gray Not satisfied at all. Refund would be nice 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Kathryn, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not great finishMy roots changed colour the rest of my hair was the same 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Gemma! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Arrived too lateAlthough I received an email to tell me it would be a few days late it’s now the 27th Jan (ordered on 15th) and it’s still not arrived. I’m going out tonight for the first time in months and I’m going to have to go to the shops to buy another. Not at all impressed 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Kate! We are sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further. |
Poor Gray CoverageLoved the richness of the color and the shine however the gray did not color adequately. It was a darker color but still obviously an attempt to color the gray unsuccessfully. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSonya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not worth itI’ll just go to the local drugstore 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGabrielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |