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Color Set
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67'686 Verifizierte Kundenbewertungen |
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Poor gray coverageLove the kit and color. Followed directions but grays popped through after one wash. Will be canceling subscription. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
FadingWhen I colored my hair, it was soft. The next time I washed it, it was already fading. This hair color is not for me! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnita - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
I am disappointed with the colourThe colour did not cover my grey hair 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Solenir! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
It never stuck on my roots and I did it twicePlease help me cancel my subscription I don’t want to receive this again 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShevon-Leigh - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
horribleeeThis is supposed to be a color correction, because last time it was very dark and I wanted a bright Cooper tone, and now my hair is completely ruined with a dark brown color. the worst experience. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPriscila - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I DID NOT AUTHORIZE A SUSBSPRIPTION!Kindly return the money you took from my account. Or I will NEVER purchase another thing from you ever again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFran - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Never receivedI never received ANY of my products. I would like to cancel my subscription but that appears to be impossible. PLEASE CANCEL MY SUBSCRIPTION. I DON'T WANT TO PAY REPEATEDLY FOR ABSOLUTELY NOTHING!!!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBarbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Non desired outcomeMy colour didn't come out well. I took it to the salon and followed the instructions. We had to wait extra 10mins after putting the step 2 and massage all over my hair. Yet, my front hair still looks black and the colour of the ends is not appreciated at all. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Moceelah! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Not happy with the unwanted colourDid ordered the blonde coper, and to be honest i think they sented me the wrong colour, turns out my hair is auburn now and very dark. So i wanted to order the colour i wanted to order, but was afraid would be to bright copper ( the intense copper) and now its not even on the website anymore.. im a bit disapointed thb 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Alyssia! We are so sorry to hear that your custom blend hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
CouleurJe la trouve beaucoup trop foncée 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCatherine - Nous sommes désolés que vous ne soyez pas satisfaite de votre coloration. L’un des bénéfices uniques de notre service est la possibilité de modifier votre formulation selon votre expérience. Nous sommes là pour vous aider pour votre prochaine coloration, nous allons vous envoyer un email pour vous assister davantage. |