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Color Set
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67'686 Verifizierte Kundenbewertungen |
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Segundo intento Mala ideaEntiendo la complejidad al respecto para hacer un color personalizado, la primera compra no fue mi tono, realmente les di otro oportunidad pedí mi tono más claro que el tono anterior. Pedí un cobrizo claro y llegó chocolate, color que compro en cualquier lugar y confié en ustedes y perdí mi color y ahora tengo un horrible chocolate en mi pelo de lo peor. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Dayana! Sentimos que tu color no haya quedado como esperabas. Por favor, revisa tus emails, te acabamos de escribir. |
Wildly off on the color I was expectingI have dark brown/black hair, I was very clear I wanted root coverage for greys only in my natural shade. This color was way off what I expected when they sent it the first time, it’s practically copper! Annoyingly I have received a second bottle of this stuff without realizing that it’s a subscription service. Overall a generally annoying experience which has mucked up my hair and cost me $70 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnna- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair colorProduct is not for me. My roots stay light and my hair goes dark. Very great customer service, however. All hair is different, and my hair is a brat! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDaniela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color was a matchGreat color matching. Gray coverage not quite as good. I had to order a touch up kit 2 weeks after dying because the gray was still very pronounced. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Lisette, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Colour ok, covered grey, but gave me allergic reactionDid 48 hour patch test prior to dying my hair. Positives: covered all my grey hair , colour is okish , not one I wanted but can live with it. unfortunately I have developed allergic reaction so I cannot use the product going forward. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Jasmina! We are so sorry to hear you've experienced an allergic reaction. Please check your emails, we just got back to you to help you futher. |
Not at all as advertisedThis was absolutely not worth the investment. I responded to an email asking my color preferences and what I was wanting to achieve. I wasn't looking to change anything, just maintain my current red color. The color I received ended up being a slightly reddish brown. I've been coloring my hair with professional color for over 20 years. I have never been so disappointed, and I regret giving this brand a chance. It also didn't even color my ash blonde roots, which normally soaks up color like a sponge. As soon as I can figure out how to unsubscribe (because that's apparently hidden), I will be. What a rip off. 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDextra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I ordered but looks okThe colour looks nice but it’s not what I expected- my hair was dark blonde and it’s now a light brown with a tinge of copper - I didn’t want to change to light brown I thought I was getting intense copper - The base colour was too dark so it’s completely changed my hair and taken it way darker than I wanted or felt comfortable with - I don’t know how to fix it 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Raven! We are so sorry the color is not what you expected. Please check your emails, your colorist has got back to you to help you further. |
Déçue par la couleurProduit reçu rapidement, bien présenté, instructions claires ! La couleur est de bonne qualité... mais ce n'est malheureusement pas la couleur que j'espérais obtenir ! J'espérais retrouver un roux tirant légèrement sur le auburn, et je me retrouve avec une couleur complètement châtain (avec des relfets roux.) Serait-il possible de me conseiller afin que je puisse obtenir ce que je souhaite lors d'une prochaine commande? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCamille M. - Merci pour votre commentaire. Nous sommes sincèrement désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information. |
Do NOT buy!!!Literally the WORST at home dye I’ve ever used!!! My husband has been dying my hair at home since Covid..easiest color match ever blue black…LITERALLY ZERO gray root coverage…it turned it freakin BROWN like light brown!!! Canceling subscription immediately 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHeather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ScamSigned up to unwanted subscription impossible to cancel 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Wendy! We are sorry for any misunderstanding with your Color Plan. Please check your emails, we just got back to you. |