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Color Set
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67'766 Avis clients vérifiés |
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Colour came out Black not brown or copper or red.I've been with esalon for a while now and never had any previous issues with the hair dyes I have had so this is a first. I opted for a colour change dark brown copper red which was agreed with the colourist. Put this onto my hair within 2 washes the red faded and left a cool dark black overall colour on my hair (not happy to say the least) Black hair does not suit me or my skin tone. Sent an email via customer services, no response, rang the customer services explained the situation and how unhappy I am, the person who I spoke to was rude, no customer services manners/skills at all (work on that) I was then offered a free colour which I declined no red colour is going to sit ontop of black hair so your alternative was not accepted, I asked for a refund which I was granted, however due to your mistake and how unhappy as a consumer I am you should of as well offered me a gesture of goodwill, which you did not do. Poor customer services. Unhappy customer due to the colour not being correct I can even upload you a photo of the black hair if you like to show you this hair dye is not the colour its suppose to be (black) which I did not order black. And long time to deal with my enquiry had I not chased it up myself. I do not recommend this esalon any longer due to the faults listed above and poor customer services. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Miss C P! We are truly sorry to hear about your personal experience. Please check your emails, we got back to you to help you further. |
UnsucribePlease can you cancel my from this site? I order once , and you keep continue ordering . Please unsucribe my !!!! 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Toma! We are sorry to see you go. Yes, you can. Please check your emails, we got back to you to help you. |
Second order taking forever to ship.My first order shipped in days. My second order has been a nightmare. I’m still waiting for it to ship and it’s been a week. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMia - We truly apologize for any delay. We have reached out to you via email so, keep an eye on your inbox for more details. |
Still no sign of orderOrder placed on the 1st of September apparently shipped on the 6th and still no sign of it. Can’t get in touch with customer service and tracking details not working !! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Sinead! We are so sorry to hear your order hasn't arrived. Please check your emails, we got back to you. |
DisappontedI am disappointed with the colour, it is not blonde at all! I am going to cancel for the time being, thank you for the assistance. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Sue! We are sorry to hear you didn't like the color. Please check your emails, we got back to you to help you. |
NOW I'M BALDI woke up the next morning and had a big ball spot in the top of my head. Had to cut all my hair off because I couldn't cover up the bald spot it was so evident. I did not want to go bald. Now I have to walk around like this wigs are too expensive. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSaraletha - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Möchte kein AboBin absolut nicht zufrieden, Farbe viel zu dunkel,zu viel Verpackung,umständliche Anwendung. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnnette B.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
SchlechtDeckt graue Haare nicht ab, Haare sind jetzt extrem trocken, nie wieder 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSilvia M. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
hair lossafter applying your hair color gobs of hair fell out when I was shampooing making me worry that I was going to end up bald 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnn - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
missing materialNice color and items received on 1st purchase HOWEVER, just received 2nd purchase last week and went to start my hair day before work, and one of the items that helped me a lot was the application brush. Unfortunately, there was no application brush sent this time so, not sure that I'll keep getting this product if I cannot depend on receiving all of the items. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsC DKC - We truly apologize for the Tint Brush issue. We have reached out to you via email, so keep an eye on your inbox for more details. |