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Color Set
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67'686 Verifizierte Kundenbewertungen |
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El color no era lo que yo habia pedido fue un total fracasoFor me personally, it went badly, I cannot deny that the dye leaves your hair soft and after one wash it does not go away anymore, but the color they sent me is very far from being an ash copper, the hair has turned out 3 colors and dye on part of the hair fell out the first time, it has been a total failure 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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did not cover my greydisappointed. This did not cover my grey 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPearl - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colorVery disappointed with my purchase. I received regular brown color not one I pick up on site. Going to change color for my favourite without e -salon 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNataly -We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Takes forever to shipOrdered on October 2nd, which is when my credit card was charged. My shipment was started a week later on October 9th. Still waiting as of October 15th. Not happy! 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMom2twins0626 - We’re truly sorry that your order has yet to be received. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Nul . Colis Arrivé percéLes produits sont éclatés. Ça coule de partout Inutilisable Quelle déception La livraison est déjà très longue. Mais autant d'attente pour rien .. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmilie P. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre commande soit arrivée endommagée. Nous allons vous contacter afin de remédier à cette situation. Nous vous présentons nos excuses pour ces désagréments. |
Medium blonde is to orange on meStill very orange -i have decided not stop using the products and go back to the salon. 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNicole - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
repeatedly tried to changed colourI keep getting shipments, and more things added. This is despite my repeated attempts to at first change my colour, then cancel. Last shipment was leaking all over the box. 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
BuenoMe gustó el resultado, pero no fue el color que esperaba, solo que doy crédito a que mi cabello quedó con brillo y movilidad nada de resequedad. No logré el color deseado pero me gustó la formula. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Karla: Sentimos que el color no haya sido el esperado. Por favor. revisa tus emails, te acabamos de escribir. |
DéçueBonjour, J’ai demandé à obtenir un chocolat et j’ai obtenu un noir profond. Je suis extrêmement déçue du résultat. Comment puis je rattraper ma couleur svp. Cordialement Mme safraou Houda 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHouda S. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration soit plus foncée que ce que vous espériez. Nos Experts Coloristes vont revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes. |
Not what I asked forYou don’t go to a salon ask one colour and then get a different one so not sure why you thought you could do the same? Not only was the colour not what I asked for but it didn’t cover what I had unfortunately I didn’t realise I was in a subscription until too late but have now cancelled suggest in future you send what people ask and want not what you think 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Stacey! We are sorry to hear your color didn't meet your expectations, and for any misunderstanding with your Color Plan. Please check your emails, we got back to you to help you further. |