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Color Set
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67'740 Verifizierte Kundenbewertungen |
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Too maroonThis color was way too maroon and red. I was thinking a hint of reds and this was way too red. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCeleste - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Very disappointedI hate to say this, but I was very disappointed with this very last shipment. I have touted your services to friends and family and Facebook, etc. and have been very pleased with your products up until this point. But this last time you got it very, very wrong! The base color that was used on my roots, etc. was perfect. But the second color sent for my tips was completely off and left my hair with very bright, vivid red tips instead of blending with the rest of my hair. I’m not sure how it was so far off, but it was. As I said, I’ve never had this problem with you before and have always been pleased in the past, but, unfortunately, when it comes to women’s hair, one time wrong is one time too many! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMalanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Asked for a changeI asked for a change and they came through. I really like the color I received, it wasn't too dark and looks really natural! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Fantastic Product!The custom color is great. I have natural red tones and it compliments those tones every time. It is easy and convenient and you can't beat the price. The videos are very helpful and the customer service has always been courteous and professional. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Love itLove the color, its definitely the best color I have found. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Great color!!!Very happy with my color!!! My hair is so shiny too, that's awesome!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Hair colorColor is perfect every time. Didn’t notice anything special about the shampoo and conditioner. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Excellent service but colour hard to wash outI can't rate the customer service highly enough. I spent 35 mins on phone talking through my hair colour history and problems. They really listened to what I wanted. But I found the newer formula hard to wash out (I'd used this 3 years ago something has changed) I massaged colour at scalp before rinsing as per instructions but still had a waxy sticky residue on ends. I also found the smell of ammonia very strong. This could be because I've been using ammonia free colour previously. I was pleased with the colour initially but on my roots (brown with 10 percent grey at most) lifted and faded alot lighter after couple of weeks. Despite using a colour safe shampoo. Obviously all colour fades but this was a few shades lighter with grey looking like it just had a colour wash effect peaking through. I'm not sure if this is my hair as I've had trouble getting any colour to take on my regrowth , even salon colour due to perhaps HRT medication. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAleta - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Roots too darkMy request for a “less brassy” look resulted in a new color that was much too dark. The dark root looked liked my color was growing out and that it was time to color. Still working to find the right solution for my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRose - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great colourLove this 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |