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Color Set
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67'625 Verifizierte Kundenbewertungen |
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confused with optionsGreetings I was befuddled to receive 2 different colors in the box (remember I am a layman not a salon worker) The first was for the roots which matched my natural color-which i havn't been since I was in high school, Im 51; then, there was a more coppery tone to wash thru the length of hair. In the esalon defense a color chart was supplied to recognize the difference but why would I use two different colors? Anyway I used the 1st color, my more natural root color and brought that thru my hair which is a lovely tone however not the color I was hoping for. Maybe too complicated for my skill level....u asked 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenErin - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not a fanThis was an adjusted color for me after working this my colorist. This color was to match my color and it doesn't match and my greys were not colored at all along my face. Very disappointed and won't be returning as a customer. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
GreyDoesn't touch grey 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNannett - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Stil not rightToo dark and not golden medium brown 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNeysa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Coloration racinesBonjour Après avoir été des années votre cliente satisfaite depuis deux ans rien ne va plus. Encore une fois où les recommandations que j’ai faite n’ont pas été respectées. Je vais résilier mon compte chez vous puisque j’ai eu la patience des faire des essais sans fin sans résultat 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBonjour Michelle ! Je suis désolée d’apprendre que votre couleur ne vous satisfait pas. Veuillez vérifier vos e-mails, nous vous avons répondu pour vous apporter une aide supplémentaire. |
CalidadHola. Siento decir que el color no me cubrió las canas.Tuve que comprarme otro tinte. Me gustaría que me devolvieran el dinero. Ya he querido cancelar el plan,pero no he podido y me siguen cobrando. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Irot: Sentimos que el color no haya cubierto tus canas. Revisa tus emails, te acabamos de escribir para poder ayduarte. |
The color is beautiful but just last 2 weeksI Love the color but after 2 week my white hair star showing again 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
LoveLove the colour and my hair is in great condition 4 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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My hair turned orange.I don’t know what happened. The first bottle that they had sent me foamed up purple. I’ve never had a hair color turned that color. My hair turned orange. I have very dark hair, so it was just my roots. But I look like a freak. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBeth - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Easy to use and a beautiful colorMy goal was to tone down my blonde highlights and better blend the dark roots growing in. I tried Dark Ash Blond color and it was perfect. It lightened my roots and darkened the highlights to create a beautiful all over color. The highlights still peak through which I love (I wiped off some of the color from a few highlighted strands half way through the processing). So easy to use and and saving so much time and money! I love it! 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |