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Color Set
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67'758 Avis clients vérifiés |
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Loved the colorThis is just what I have been looking for and could not find in stores. My hair was also soft and manageable. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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What a surprise!!!So I sent in my picture (terrible picture with my hair up) wanting a medium blonde to lighten my hair. I’m naturally a dark blonde/light brown. Bradley contacted me by email and stated that based on the picture, my hair color wouldn’t go well to medium blonde. So I agreed to do one color less than what he believed was my natural color. Mind you, I should have sent a better photo that really showed my hair color. Any ways, I get my package and see it says “medium brown”. I was a bit upset as it wasn’t close to what I wanted. I set the box aside for 3 days while deciding what to do. So today I said “whatever” and decided to go for it - it’s only fair, right??? Well let me tell you, aside from the strong smell (be in a well ventilated room), it was super easy to apply. It did not burn or sting at all, which was nice. And the sticker to hang up your directions was awesome!!! After following all the steps, washing my hair, then drying it, I was shocked. I absolutely LOVE the color!!! I like the depth and richness of the color! I will absolutely continue to use this brand and the color to maintain this new hair color! Thank you!!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Take me off your mailing list!I never want to see an e-mail from eSalon again. You sent product without an order. You made unauthorized charges to my visa and I was charged for shipping to return product and was not credited shipping on your end costing me $12 and the hassle of driving to the post office. Your hair color is sticky and caused blisters on my scalp. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLinda- Thank you for reaching out! Upon reviewing your account, we see that you took advantage of our promotional offer extended to clients joining our recurring service, which is why a 2nd order processed according to your selected frequency. A courtesy reminder email for this order was sent 5 days before that order was billed. We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We see that you have already worked with a customer service agent, and we have unsubscribed you from our mailing list per your comments. Please feel free to reach out if you need any further assistance! |
Don’t workIt dont work 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarnie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not for me at allThis product was a complete waist of my time. Absolutely no color change to my hair at all. I get better results from the 4 dollar bottles at my local drug store. Also not enough product for my length and definitely no where near enough shampoo or conditioner . Just over all was extremely unhappy and will not be resuing. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChrystle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Loved it UNTIL....I used eSalon for about 5 years. LOVED the multi-faceted color, the texture, the gray coverage. After about the 4th year, it would no longer wash out of my hair in the shower. An eSalon colorist told me to mix baking soda in with my shampoo which I did. That worked for a short time and then I couldn't rinse the color out of my hair - It looked greasy and dirty and barely moved...like a thick gel had spilled on my head. I'm VERY disappointed this happened because I loved the color. I'm waiting for eSalon's creme-based formula to become available. Hurry up with the testing!!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnna - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts and we will be sure to email you as soon as the enhanced formula arrives. Please let us know if there is anything else we can do to help! |
Not really like my natural color...I really was so excited about this. I was hoping to get close to my natural color which is hard to do with a box. The only time I have had luck is at a salon. I ended up with reddish medium-brown, when I’m a sandy light brown. The color I got is the same color I always have when I’ve boxed dyed it before. Meh. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMegan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Change colorsAuburn. I want to change my color. You had a abeautiful picture on Facebook. That I want to try it was a Auburn hair,and blond foils though out and on a brown base hair. And violent foils.Betty hunter 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBetty - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom hair colorLike the color it last longer then other color I have used, especially my gray hair with other one have to color my hair before 3 weeks with custom color it being 5 weeks and my color still the same and soft and shine I do recommend them. Happy I found esalon and the good part they are there for you to answer any question and advise thank you esalon 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Custom Hair ColorThe color was perfect 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |