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Color Set
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67'758 Verifizierte Kundenbewertungen |
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Surprise agréablementNotice bien détaillée. Pinceau utile. Mes cheveux ont bien pris la couleur et avec le pinceau pour les mèches du devant c'était plus facile. J'ai trouvée ma couleur un peu plus foncée que je ne pensais. Mais pas de remarque négative de la part de mon entourage. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Impressive!!Thank you so much for helping creating the right colour for me. I’ve tried your service & product for the first time and am truly amazed by the results - receiving quite a few compliments! The service was great, you really took time to review my profile and what I wanted out of it, and recommending a different shade to make sure I achieve my desired outcome, thank you! Even with a slight delay on my order, you not only kept me informed, you also included a freebie to compensate for the delay - not because of the freebie, but the attentiveness that resulted in a freebie I find good customer service that is hard to find nowaday! Highly recommend!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Light brown custom colorThe product exceeded my expectations from the beginning. I had personal contact with my colorist and follow up emails. The color process was a cinch and the results were outstanding! I'm a loyal customer now. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Coffret sympa et très comoletJ'ai reçu un coffret très complet et très joli. Je suis satisfaite de la qualité des produits mais déçue du résultat final. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStéphanie- Merci de nous avoir contactés.Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie de couleur satisfaction est une chose que nous prenons au sérieux. Nous voulons travailler avec vous pour trouver une résolution et donner à vos cheveux la meilleure apparence qui soit. S'il vous plaît gardez un œil pour un email de nous sous peu. Nous vous contacterons pour remédier à la situation! |
Perfect color!I will say, the smells when first opening the bottles almost gagged me...and I told myself...no...won't do this. But, it dissipated quickly. I used the product and loved how it went on, loved how it went off...loved how the shampoo and conditioner made my hair feel and look. Yes, I will be staying with this color set, especially for me. Another perk...it is all mine! : ) 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Too much hairThe color is good but the amount of color for my long and thick hair was not enough. Nor was the shampoo and conditioner packets. Please take into consideration my thick and long hair when you prepare my products. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaurie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Canceling subscriptionCanceling subscription; stylists uninterested in modifying color to meet my request or needs; More wanting to sell other products glazes than correcting color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmanda - We’re so sorry to hear that you were disappointed by the results of your color application and eSalon experience. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair is left orange and brassyI have light brunette hair and want a cool-toned colour to blend with my own hair colour, look natural and cover grey; sadly I have only ever achieved orange brassy tones with esalon colour. I have repeatedly told my colourist that warm tones are something I don't want, and constantly complained about brassiness. Their response is to just keep changing the colour within the light brunette family, even when I have asked their advice I have had no response from my colourist - no dialogue with them whatsover. I have also never benefited from the satisfaction guarantee that they advertise, despite never being happy with any colour I have had from them. After multiple colour changes I have just tried an ash light brunette, which bizarrely is the most orange and brassy yet. So I give up. I can get this same unwanted result from a store-bought box dye at less than half the price. If you are looking for colour with lots of warmth and copper/orange/red tones then esalon is probably going to be a good option for you. It's a shame really, the quality of the dye is good, the colour lasts and it leaves your hair in good condition. However, that isn't much help if the colour is totally wrong! If you are looking for a cool-toned shade, give them a miss. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorNo me ha quedado el color que yo quería, nunca uso rojo porque no me gusta y me ha quedado muy rojo en la parte de medios a puntas , yo quería un marrón cobrizo no rojo 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria - ¡Gracias por comunicarse con nosotros aquí en eSalon! Lamentamos mucho que nuestro color no haya cumplido con sus expectativas. Nuestra garantía de felicidad del color es algo que nos tomamos en serio. Queremos trabajar con usted para encontrar una resolución y que su cabello se vea lo mejor posible. Manténgase atento a un correo electrónico de nosotros en breve. |
Ni me llegóNo puedo opinar porque ni siquiera me llegó. No sé del producto pero de la empresa muy mala impresión. Hice el pedido el 22 de agosto y ponía entrega prevista el día 2 de septiembre. Pues a día 10 ni me ha llegado ni he recibido ninguna explicación por teléfono o email. Estaba ilusionada pero nada. Muy mal 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulia - Realmente apreciamos sus comentarios. Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver este asunto. ¡Háganos saber si hay algo más que podamos hacer para ayudar! |