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Didn’t work and no response from eSalon despite 2 messagesI sent clear pics of my hair and the product I received didn’t work. I messaged them twice and had no response. Customer service is not good enough 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRianna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Changed hair colorI ordered 8n summer blonde to go from dark 🔵 blonde to a lighter blonde, I ended up with dark blonde with reddish tint, it darkened my hair color not lightened it!!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDawn- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Perfect!!I really like my personal color specialist! My hair has never been better! 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Better than the salonI really liked the color and quality 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Amazing!I got exactly what I asked for! Couldn’t be happier with my hair! You saved my confidence!! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Amazing! Better than the Salon!I colored at home during Covid and cringe at the pictures from that time. It wasn't good. So, of course, after Covid i went back to the salon. I loved the colorist and the result, alas, then she left the salon. I was assigned a new colorist who made my hair look like the old "frost and tip" color. It was ridiculous. I paid $250 before tip. I tried so many colorists and it was never to my liking. So I researched and researched and found that eSalon it absolutely at the forefront of home haircoloring. I figured I'd give it a go. Boy am I glad I did. I sent pictures and told them what I wanted the end result to be and my hair came out absolutely stunning. I am so pleased. I have not used the mask yet, but I will in about a week. I loved the packaging of the set, the easy directions and the lack of ammonia smell. It was easy to apply. I used the timer included and all of the gloves. Three sets of gloves are needed and they only give you two. Also, I didn't think about adding hot water to the left over dye to massage through your hair after the color is processed. It was quite a shock with the ice cold water over my head in the shower. Lesson learned. Also, be careful when rinsing in the shower because my tile floor became very slippery. Follow the directions, learn from my mistakes and enjoy finding that you don't need to spend $300 on color anymore! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Love itI really like the two colors one for the roots and one for the lengths. I’m so happy not just one flat color for the whole hair. Only thing is my gray kinda turned goldish green but that happens with gray hair at times plus my hair picks up red/gold easily. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Did not damageI didn't want orange, asked for no orange in my hair. Got lots of orange in my hair. 😟 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenReni - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our agents to resolve your concern. Please let us know if there is anything else we can do to help! |
Matched My Salon Formula Perfectly!I recently made the switch to eSalon after having my roots done at a salon, every 4 weeks, for over 15 years. The expense and inconvenience of working a salon visit into my busy schedule motivated me to try eSalon. I am very happy with the products and service I have received. The color is high quality and matched my salon formula exactly! I still visit my salon for cuts and the occasional keratin treatment, but no longer get my roots done. The instructions are very easy to follow and the color looks fantastic. If you're considering doing your own root touch up, give it a shot. I am so glad I did. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Easy to useFound instructions easy to follow the mixture doesnt smell too bad 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |