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Color Set
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67'740 Verifizierte Kundenbewertungen |
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Made my hair hard and brittleThe first bottle I ordered was great, however the second and third not so much. My hair felt very dry and brittle after and My grays also came back after 2 washes. I had better results with the drug store box. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFariel- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Mécontente !Je suis pas du tout satisfaite ! J ai payer 25 eur comme d habitude et je reçois juste un kit racines !!!!😡 Mes cheveux n ont plus de couleurs ! Et j ai déjà dû attendre 10 jours pour la livraison !!!! Je fais comment moi maintenant sans la couleur des mèches ???!!!!😡😡😡 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenIsabelle L. - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre ce problème. Dites-nous si nous pouvons vous aider davantage ! |
fried my hair, never again !!!!I will never use this produce again 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarrie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Pretty disappointedWhen I came across this service I was super excited that maybe I didn’t have to frequent the salon to keep my color looking decent. The first order I received I followed the directions to the letter, but I left it on a little longer because it didn’t seem to be getting any lighter... when I was finished there was 0 change. I gave it another shot thinking maybe I did something wrong, but like the first order, the second yielded no results. I will say the customer service is great though. I accidentally forgot to cancel for the third shipment and even after it shipped they refunded me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCourtney- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColorI didn’t like it .. going back to the other color I did with esalon ... which is great !!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I was sent two identical color boxes...I was told by the hair stylist that I spoke with that one was for toning, and to use it first. And the second was for color, a week later...They both are identical...I am not using either until I hear back. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJoy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough gray coverageI still found gray's around my face even after saturating. It's almost two weeks and is fading quickly. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNoemi- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not at all what I wantedI specifically stated that I wanted as black as I could get. My hair has red undertones, which I wasn’t wanting at all. My hair came out a mousy brown with red in it 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlysa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Mixed opinionI received my first ESalon colour, I loved the packaging and the instructions were very simple to understand. Unfortunately the colour did not come out as I had hoped. I ordered the light brown and it turned out slightly darker than expect and very warm, my hair is orange in the sun which I am very unhappy about and I haven’t been given much advice/ direction on how to correct it even though I have asked on more than one occasion. On a positive note I can say that they do keep their promise about 100% colour happiness guarantee but I will have to put a lot thought into ordering from them again as the customer service is very poor. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSydnee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Belle couleur mais...Belle couleur mais… dont l'application m'a sans doute pris un peu plus de temps pour la poser..., il fallait renouer avec une ancienne habitude. J'en tire la conclusion que je pouvais éviter d'étaler sur les longueurs qui sont à mon goût bcp trop foncées, dommage ! " Cette teinte s'atténuera t'elle sur la longueur avec le temps ? " De plus j'ai longtemps hésité à me lancer dans l'expérience, ai fait ma coloration le mardi 12 mai, cela fait 2 jours, je souhaite reporter la reprise des racines (uniquement) au "09 juin prochain", vous demande de retarder en conséquence votre prochain envoi. Même formule, mais technique "racine seulement". J'ai suivi les indications de ma coiffeuse à la lettre sur base châtain moyen (que je vous ai transmises), et obtient ce résultat foncé qui me heurte un peu. La formule identique sur base châtain clair, elle, me paraissait trop vive sur le site... Mon erreur est je crois d'avoir voulu raviver les longueurs, puisque c'est ce temps de pause supplémentaire qui a foncé l'ensemble. Je souhaite revoir les modèles où sont exposés tous les choix possibles pour tenter de réfléchir plus justement et reviendrai vers vous avec peut-être une photo ! Merci pour tout le soin mis dans cette préparation, vos conseils précis, mes cheveux gainés ont repris du tonus, le résultat brillant m'a ravie. Cordialement. YANNICK. PS : Je vous appellerai après avoir repensé la couleur recherchée que vous m'aiderez ainsi à corriger. Merci. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenYanouk - Merci beaucoup de nous avoir contactés. Nous sommes désolés d'apprendre que votre coloration n'ait pas totalement répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation et vous proposer de nouvelle option ! |