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Color Set
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67'669 Verifizierte Kundenbewertungen |
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Did not receive hair colorI did not receive my hair color package for July, August and September of 2022. Can you please explain why? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Stephanie - We’re truly sorry to hear you haven't received your orders. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
The color is offThe color should be dark blond but it is more brown and still has red undertones 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKathleen - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with the next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. |
No goodI informed them I have extra long thick wavy hair. I recieved 2 different colors in 2 3 ounce bottles. I would need triple. And they had me scheduled to recieve 2 more little bottle 10 weeks from now. I hope they enjoy my money since I can't return because I opened the box to see the joke inside 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCathy - Thank you for your feedback. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their purchase! We are so sorry to hear that we haven’t got it just right with your order. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Medium brown hair colorGreat color and grey coverage! 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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CancellingLoved product, cutting back. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Mala cobertura de canas y muy poca cantidadMala cobertura de canas y muy poca cantidad para cambiar todo el color del pelo,si se tiene encuenta que al ser un producto personalizado lo normal es cambiar todo el tono del pelo con uniformidad ,no solo la raíz. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Adriana: Sentimos mucho que la cobertura de canas no haya sido como esperabas. Por favor, revisa tus emails, te acabamos de escribir para seguir ayudándote. |
Ok but not amazingFirst of all the is the second order I've received because the first one was horrible and didn't come out right. I even sent a photo and terrible. This time it worked. However in the shower while washing my hair with their shampoo, I lost so much hair I can't describe but it was literally what I unclog in my shower drain every couple months in one wash. I was so terrified at the huge clump I was worried I'd have a bald spot. Going back to my regular hair dye. Just not worth it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkThis color didn’t turn out as well as the first one. I really want a true strawberry blonde with a lot of copper tones. It was perfect the first time but this time it’s really dark. It might be because of the highlight mess up. But the purple tint made it even worse. 🙁 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Not as expectedThe color is nothing like the photo I provided. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDebbie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t change color much!Roots looks red, and no signs of violet on ends at all. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |