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Color Set
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67'649 Verifizierte Kundenbewertungen |
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No me gusto mi color que me quedoNo me gusto mi color me lo escurecio 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBeatriz - ¡Gracias por llegar! Lamentamos saber que su formulación de color salió más oscura de lo que esperaba. ¡Garantía de la felicidad del color al rescate! Un experto en color se comunicará en breve por correo electrónico para trabajar con usted a fin de encontrar una resolución y acercarle un paso más para alcanzar sus sueños de cabello perfecto. |
Are you sending me old hair colors? Are they really being mixed before sent?This is the second time I used the color. There was a bad film gunk. All over my scalp. I thought the first time was because I used my own shampoo and conditioner. But it happened again. 😡 I would like to cancel all other upcoming orders. Very disappointed. Would like a refund. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristine - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
mistake mistake mistakeI have ordered dark ash blond and is now an orange carrot...should have stuck to the box dye - cheaper and much better result too will have to spend months now trying to retrieve my dark ash blonde... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJo- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No shine and roughMy favorite is L’Oréal ferai. I thought I would give this a shot. The mixture is stronger unbearable smell, the color was dull and texture of my hair got rough with the color bleeding every wash, and even worse was my scalp was so itchy for weeks after this. I sent two email to cancel this subscription but there’s another charged to me on my way. It’s easy to buy but not easy to get refunded and cancel. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenThank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations! Please keep your eyes out for an email from us shortly. We will be reaching out shortly to further discuss your color and account. |
Not right colorShould have had more purple 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSummer R - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not received the color desiredThe color is not what I desired and expected.... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenIrit- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Still Bronze!Having tweaked my color it still is showing red. The texture and feel is amazing if I could just get rid of the red! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristina- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Poor customer serviceGood luck stopping a shipment. You cannot remove any information, especially your credit card number. Costs too much for what you receive. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover grayAfter using this for some time, and following the instructions exactly as specified, and in some instances, leaving color on longer than 30 minutes and doing the last step, it was no longer effective in covering my gray. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBrenda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us! We truly appreciate your feedback. |
Shooting for Dark brown with gold highlights. Have you ever seen Snow White?I was so unhappy with the color and texture of my hair after this experience. Waited too long to try the first one. Won't use the second kit that I have already received. Save your money. I will go back to using Age Beautiful products for my "over 40" hair. I ended up with Black. Dry. Hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJeanie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! One team of licensed colorists are always happy to further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be. Upon reviewing your account, we see that you have spoken with one of our color and care experts to discuss your color and account. Please feel free to reach out if you need any further assistance! |