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Color Set
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67'658 Verifizierte Kundenbewertungen |
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Still graythe service was great but the coverage was not good at all. So I can't depend on a product over the mail that doesn't work for me, I still have to fix my uncovered gray. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDenise H. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Way darker than what I selectedI was unable to get to the salon before the 2020 corona virus state shut down. I ordered a color that was medium brown, and told my colorist that I wanted something to get the red out. She adjusted the color and I was sent DARK brown because she thought the original color I selected would be too "warm". I have nothing against warm, it was the reddish orange color I didn't want. I am almost fully gray, so now I have dark red where I was gray and almost black for the rest of my hair. I am sad that I was sent such a dark color. After what seemed like an eternity of back and forth with the consultant, she said to patch test the color before hand but I couldn't stand waiting another week with no color for my hair, so I tried it. It is going to take many times going back to the salon to get this back to what I wanted. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristina H. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Bien maisC'est une belle couleur mais pas celle que je souhaitais 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmilie C. - Merci beaucoup pour votre commentaire. Nous sommes désolés que votre dernière coloration n'a pas fourni le résultat auquel vous vous attendiez. Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction. Chaque cliente est importante et nous sommes impatients de vous proposer un produit qui répondra mieux à vos besoins. Vous retrouverez plus de détails dans l’e-mail envoyé. |
Colour didnt lastLoved the colour but it only lasted 2 weeks trying lighter colour next time See what happens 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTracey L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Déception ++++Bonsoir j'envoie un message un peu tard car je viens de finir ma couleur, cette semaine j'étais très contente car ma commande a été très vite envoyer ,mais je suis vraiment très déçue du résultat !!!!! J'ai demandé une coloration qui s'apparente au plus près du rouge que j'avais et je finis châtain foncé je ne recommanderais pas chez vous et ne vous ferai pas de très bonne pub!!! je suis dégoûtée, il va falloir que je démaquille mes cheveux pour pouvoir refaire une coloration par-dessus!!!! en ces temps de confinement il est très compliqué de se procuer des colorations, je me faisais une joie d'avoir une couleur personnalisée.... en habitant seule c'était la seule joie que j'avais de cette semaine, entre le travail et la solitude....suis très triste, déçue et pas contente du tout.... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAurore P. - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Was not what I expectedLike it says will last up to 28 wash it doesn’t even last 3 wash all my gray hair starts to show up in front forehead 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGeeta S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HorribleIt didn't cover my grays at all and the color was WAY too light. Surprising since all of the reviews said it was quite dark. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLezlie M. - We appreciate your feedback, and we are glad that you could discuss it with one of our Color Experts. Thank you for your patience. |
major breakagestarted using esalon when my box color was discontinued. i used it pretty regularly for about a year, it took some time to get color right. quit using it a couple months ago when i noticed chunks of hair breaking off. haven’t colored hair at all recently and still noticing breakage. i have very long hair, considering cutting it short the damage is so bad. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKristi N. - Thank you for your feedback. We are sorry to hear you have been experiencing hair loss since using our hair color. This is a very unusual reaction. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Too orangeIt seems like the 2 bottles were switched. I DID NOT mix them up. I'm very used to coloring my hair. But bottle one was supposed to be more dark blonde than gold and mahogany but my roots look ORANGE!!! Not dark blonde. Not mahogany. Orange. Not happy whatsoever. And the smell!!! The second bottle was so bad it was hard to breath in the shower for the last step. This was not worth $10 deal, let alone if they want more for another try. Just..... No 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLinda K. - Thank you for your feedback. We are sorry that our hair color didn't meet your expectations, and we're glad that our Color Experts could discuss it with you. If you have any questions, don't hesitate to contact us. |
Not what I thought I was getting.Was still dark with some gold highlights. Wanted it lighter like it use to be when I was in my 20's. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTonia A. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |