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Color Set
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67'658 Verifizierte Kundenbewertungen |
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RatéCela ne m’a pas couvert du tout les cheveux blanc alors que c’était pour cela que j’avais pris cette couleur donc très déçu 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSophie - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider. |
Love the ease of thisThank you for making it so easy to take care of my hair at home. I wish it was a little better grey coverage but it hides most of it! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCourtney - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Custom Color Kit! We truly value your feedback and look forward to hearing from you again in the future. |
Please do not send anymore.I tried to cancel but no way to cancel. Please stop do not like product!!!!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very dark colourI ordered a nice chestnut brown , I sent pictures and I was really clear about wanting brown hair. I today have black hair. I’m very disappointed and upset. It took me ages to get my order and It was completely wrong. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenYanna S. - Thank you for your feedback. We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. I hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Roots did not fully takeI find some of the stubborn grays, especially at the temples, did not fully take the color. Also I noticed my hair felt particularly dry and frizzy after this. Can I get a more moisturizing preparation? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRamya - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Short lived coverageI was disappointed that my grey roots ended up lighter than the rest of my hair. After just two weeks the grey color went to light brown grey which was worse than the gray roots I started with. I found the ammonia to be overwhelming. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRuth C. - Thank you for your feedback. We can see that you have already been contacted by one of our Color Experts about this issue. Thank you so much for your patience. |
Couleur sur mesureCouleur qui correspond plus que la première mais encore un peu trop foncée 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPauline - Merci d'avoir pris le temps de nous donner votre avis. Nous constatons que votre coloriste a travaillé avec vous pour une nouvelle coloration, plus claire. Nous restons à votre disposition, si besoin. |
Too Dark!I sent pics and looked at the pics online but the color was too dark. I normally purchase medium ash brown Clairol Root touch up for in between salon styling. But the esalon medium ash brown was DARK ASH brown. Very disappointed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHeather L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color match is spot on.I really like the color, the match is perfect. The packaging and tools are great, the shampoo/conditioner is great but I think that the gray coverage is not the best. I last colored 9 days ago and there are little grays re-emerging right along the front hair line right at my forehead. Additionally, the color seems quite drying. This isn't a huge issue as I can deep condition as needed but still an issue since I have used store bought box colors that actually improved the overall condition. If I could get that level of condition with this level of color I would never go to a salon. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKelly P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I like that I can color my hair whenever I want to.The color match is almost perfect. I do have an issue though; the color doesn’t cover my grey around the edges and it doesn’t last like salon color. Do I need a different type of color for better grey coverage? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTeri S. - We appreciate your feedback. We are also glad to see that you had a chance to discuss the matter with our Color Team. Thank you for your patience. |