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Color Set
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67'758 Verifizierte Kundenbewertungen |
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RembolsoNecesito que me acrediten el pago de ese envío a mi tarjeta ya que yo no lo recibí. Muchas gracias 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, María: Gracias por escribirnos. Sentimos que no hayas recibido tu pedido. Estaremos encantados de revisar lo ocurrido para poder ofrecerte una solución. Te hemos enviado un email. |
color not what I expectedMy color this time came out too brassy- golden. I like a more natural blonde not strawberry and my roots came out more golden than I wanted 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStacy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor Grey CoverageThe colour is great, but the grey coverage is very poor and after only two washes it’s faded markedly on the grey. I followed the instructions to the letter. A shame as I had high hopes. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnne M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Custom color setIt was not ten dollars I ordered a few other things but it took a bit to get to me and I paid more. But color did not stay in as long as I wanted. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenConnie - We’re very sorry to hear that you were so disappointed with your Custom Color Kit -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Nothing like the color I choseI carefully chose a color for my completely gray hair. The warm honey brown I chose made my hair RED. At least the hair it actually covered was red...there was a lot of gray left over. eSalon kindly sent me another color to cover the red, and the box said "light brown." I now have DARK brown with a MAROON glow. I look awful. The only positive is that the eSalon product DID greatly improve the feel and body of my wayward grayness, so I am happy for that, but I won't be using the product anymore due to the weird color results. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colour is short livedI loved the colour until it washed out in 2 shampoos - followed the directions and used high quality colour safe products. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHeather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
had trouble covering graysMy grays showed through a little 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElsa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Over chargingI cancelled the order as soon as I received notice of shipping because I did not like the colour. Even though the product was not shipped and I did not received it , I only got a partial refund of what they charged me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Beautiful color, terrible covering grayI absolutely love the color! However after 2 days I washed my hair for the first time with the shampoo included in the kit and the color immediately came off the gray hair. I was so disappointed! I left the color on for 30 mins as the instructions stated. I would love to have the same color next time but with better coverage of my gray’s (the only reason I dye my hair in the first place). 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLindsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
fiery red instead of brownI have lots of grey, which are now very RED. Rest of my hair is dark brown now with a red tone. TOTALLY NOT what i was looking for. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTwinkle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |